Enterprise Sales Engineer II, Spectrum Business

Charter Communications; Livonia (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Charter Communications, operating Spectrum, seeks a Mid-Market Sales Engineer II to evaluate customer requirements and design cost-effective network solutions including Fiber Internet Access, Private Networking, Voice and Cloud services. You will present proposals and support sales initiatives to enable growth.

Responsibilities include preparing pre-sale designs, collaborating with Engineering and Operations for costing, and guiding customers through implementation while expanding

Qualifications

• Bachelor's degree in IT or telecommunications or equivalent training/experience.
• 5+ years of sales engineering and networking experience in telecom/service provider industry.
• Strong knowledge of converged multimedia applications and networking protocols.

Responsibilities

• Assess customer requirements and design cost-effective network solutions.
• Prepare pre-sale designs and cost analyses with engineering teams.
• Lead technical proposals for SpectrumBusiness products and services to guide integration.

Skills

Networking fundamentals

TCP/IP, VPN, MPLS

VoIP, PBX, signaling protocols

Voice and data network design

Customer-facing presentations

Sales cycle knowledge

CCNA/CCNP preferred

Education

Bachelor's degree in IT or telecommunications

Tools

MS Visio

MS Project

Networking monitoring tools

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to deliver advanced network solutions for mid-market clients and partner with sales teams on technical strategy? AsaMid MarketSales Engineer II at Spectrum, youwillevaluate customer requirements, design cost-effective network solutions and present compelling technical proposals focused on Fiber Internet Access, Private Networking,Voiceand Cloud services. Yourexpertisewill help clients achieve their goals while supporting Spectrum's continued growth and innovation.

How YouWillMake an Impact

• Communicate with customers and sales teams to assess network environments, business needs and technical requirements, delivering strategic proposals and solutions
• Design complex voice and data network solutions, preparing network topologies and technical specifications for customer applications
• Prepare pre-sale conceptual designs, collaborating with Engineering and Operations for review,approvaland costing
• Compile project cost elements, work on solutionpricingandsubmitIRR analyses to Finance for approval
• Review and refine solutions for mid-market clients with 25-500 employees, ensuring proposals align with client needs
• Support Sales Engineer I with complex solutions, acting as a resource on technical projects and customer challenges
• Present technical proposals on SpectrumBusinessproducts and services, guiding customers through integration and implementation
• Serve as a liaison between customers, salesteamsand internal departments, conducting site surveys for successful installations
• Provide documentation and support to installation and project management teams, clarifying service expectations with diagrams,written materials, handling questions during installationand turn-up related to solution design and equipment operation
• Deliver technical training to Account Executives, Account Managers and Sales Support personnel, andassistwith developing and launching new products
• Maintain and expand knowledge of SpectrumBusinessproducts, industrytrendsand emerging technologies

Working Conditions

• Officeenvironment
• Travel Required

What You Will Bring to Spectrum

RequiredQualifications

Education

• High school diploma or equivalent from an accredited organization (GED)

Skills

• Read, write,speakand understand English
• Work closely with sales executives and proven knowledge of the sales cycle
• Knowledge of Metro Ethernet technologies (EPL, EVPL, ELAN), LANs, WANs, email, DNS, TCP/IP, firewalls,VPNsand data security methods
• Sales skills in presentation and proposal design
• Understanding of networking technologies: TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM
• Familiarity with networking fundamentals: routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and CPE
• Consultative approach with strong knowledge of converged multimedia applications
• Experience with voice networking including VoIP, signaling protocols,PBX,androutingprotocols: BGP, ISIS, OSPF, RIP and emerging technologies
• Understanding of business drivers, industrytrendsand regulatory shifts in targeted vertical markets
• Proficiencywith MS Visio, Word, Excel,PowerPointand MS Project
• Valid driver's license, satisfactory driving record and auto insurance coverage

PreferredQualifications

Education

• Bachelor's degree with a concentration in IT or telecommunications engineering technology, or equivalent training and experience

Experience

• 5+ years of sales engineering and networking experience in the telecom or service provider industry

Skills

• CCNA, CCDA, CCNP, CCDP, MEF-CECP certifications preferred

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.