Enterprise SaaS Engagement Lead

Itron, Inc.; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

401k matching

Employee stock purchase program

Job summary

Itron, Inc. in Houston, TX is seeking an Engagement Manager to partner with strategic clients, drive engagement, retention and growth, and align our AI-powered solutions with business goals.

You will lead cross-functional teams including Development, Product Management, Professional Services, Sales and Marketing, coordinate Quarterly Business Reviews and executive briefings, and travel for in-person meetings across US and Canada.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of client-facing experience in SaaS or services.
• Proven success in SaaS engagement, retention, and growth with enterprise customers.
• Track record of adoption, renewals, expansion, and business value realization.
• Strong stakeholder management and ability to build trust with executives.
• Excellent communication and presentation skills for executive audiences.
• Empathy for customers and urgency in meeting needs.
• Solid project and engagement management skills (O365, Jira, Confluence).
• Ability to quickly develop product, technology, and industry knowledge; utilities experience preferred.
• Willingness to travel for in-person meetings (US/Canada); ETZ preferred.

Responsibilities

• Manage a portfolio of enterprise accounts to deliver value and renewals.
• Navigate matrixed organizations to identify stakeholders and build strategic relationships.
• Create and execute Success & Engagement Plans based on objectives and priorities.
• Lead customer-facing engagements: QBRs, workshops, executive briefings, key touchpoints.
• Identify and mitigate risks to renewals and long-term relationships.
• Serve as primary contact and escalation path for customers.
• Monitor health and value realization through usage data and feedback.
• Communicate account status and engagement progress to internal teams.
• Advocate for customer needs within cross-functional teams including Development and Sales.
• Conduct regular remote and in-person meetings to understand requirements and growth opportunities.
• Develop technical education, marketing, and sales materials for onboarding.

Skills

SaaS engagement

Client relationship mgmt

Executive communication

Stakeholder mgmt

Project management

Education

Bachelor's degree

Tools

Microsoft O365

Jira

Confluence

Power BI

SQL

Job description

Itron, Inc. in Houston, TX is seeking an Engagement Manager to partner with strategic clients, drive engagement, retention and growth, and align our AI-powered solutions with business goals.

You will lead cross-functional teams including Development, Product Management, Professional Services, Sales and Marketing, coordinate Quarterly Business Reviews and executive briefings, and travel for in-person meetings across US and Canada.