Mid-Market SaaS Success & Growth Manager

Ivo; New York (NY); Presencial; USD 140 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation and Visa Support

Health & Wellness

Equity

401(k) Program

Unlimited PTO

Resumo da oferta

Ivo builds AI products that helps companies solve contracting problems. Ivo seeks a Mid Market Customer Success Manager to own a growing portfolio of mid-market accounts in a fast-paced SaaS environment.

You will lead onboarding, adoption, and renewals at scale, while developing strategies to drive retention and upsell. You will work with a team that values high standards, fast pace, and craft, and you may benefit from relocation and visa support as needed.

Qualificações

• 3-7 years of experience in a SaaS customer success or account management role.
• Experience managing a high-volume portfolio of mid-market accounts.
• Exceptional communication and interpersonal skills.

Responsabilidades

• Lead efficient onboarding and success planning for a high-volume of accounts.
• Act as the primary point of contact for customer inquiries; triage and resolve issues quickly.
• Own and manage a large book of mid-market accounts; drive retention across the portfolio.
• Provide product demonstrations and training sessions; educate customers at scale.
• Build and maintain playbooks and run streamlined business reviews that scale.
• Identify renewal and upsell opportunities and execute standardized playbooks.
• Develop understanding of each customer's use case to address problems across similar accounts.
• Build relationships through regular, efficient touch points and escalation management.
• Drive adoption through scalable engagement (in-app guidance, emails, office hours).
• Spot patterns and feed back to product/process improvements.

Conhecimentos

SaaS customer success

Account management

Communication

Prioritization

Descrição da oferta de emprego

Ivo builds AI products that helps companies solve contracting problems. Ivo seeks a Mid Market Customer Success Manager to own a growing portfolio of mid-market accounts in a fast-paced SaaS environment.

You will lead onboarding, adoption, and renewals at scale, while developing strategies to drive retention and upsell. You will work with a team that values high standards, fast pace, and craft, and you may benefit from relocation and visa support as needed.