Enterprise SaaS Account Executive — AI-Powered ITSM

Socket.dev; Boston (MA); Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary & equity

Medical, dental, vision coverage

401(k) with company matching

Home office stipend

Job summary

Harmony is hiring an Enterprise Sales Representative to own the full sales cycle in the US East region, including Boston and DMV areas. You will engage IT, HR, and Operations buyers, translating AI automation capabilities into measurable business outcomes to drive revenue from prospecting to close.

You’ll build a robust pipeline, collaborate on GTM strategy, and help shape product messaging as a founding member of the go-to-market team. Travel as needed.

Qualifications

• 5+ years of quota-carrying, closing experience in B2B SaaS sales.
• Experience owning full-cycle sales—from prospecting to close—for technical or platform products.
• Proven ability to run multi-stakeholder sales cycles with practitioners and executives.
• Strong discovery, presentation, negotiation, and storytelling skills translating tech into business value.
• Self-directed, proactive in unstructured, early-stage environments; builds processes.
• Disciplined with CRM (Salesforce) and sales tooling; comfortable with AI tools.
• Based in the United States East Region (Boston preferred); willing to travel.

Responsibilities

• Own the full sales cycle end-to-end—from prospecting and discovery through demo, negotiation, and close, carrying a quota.
• Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers.
• Develop deep understanding of prospects' ITSM workflows and translate AI automation into business value.
• Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships.
• Maintain accurate pipeline hygiene and forecasting in the CRM, reporting on activity and revenue against targets.
• Act as the voice of the customer, sharing market feedback to influence product roadmap and positioning.
• Help define and refine the sales playbook as a founding member of the go-to-market team.

Skills

Quota carrying

Closing experience

B2B SaaS sales

Full-cycle sales

CRM experience

Storytelling

Multi-stakeholder sales

Travel willingness

Boston/DMV base

Tools

Salesforce

Gong

Nooks

Job description

Harmony is hiring an Enterprise Sales Representative to own the full sales cycle in the US East region, including Boston and DMV areas. You will engage IT, HR, and Operations buyers, translating AI automation capabilities into measurable business outcomes to drive revenue from prospecting to close.

You’ll build a robust pipeline, collaborate on GTM strategy, and help shape product messaging as a founding member of the go-to-market team. Travel as needed.