Enterprise Retail Account Director, AI-Driven Growth

Zendesk, Inc.; United States; Hybrid; USD 180.000 - 270.000; Vollzeit

Zusammenfassung

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You will build trusted relationships with executive buyers and connect their priorities to Zendesk’s service and AI solutions, guiding opportunities from first conversation through close. You’ll help grow our enterprise customer base and hand off to the post-sale team, partnering with cross-functional groups to advance opportunities and

Qualifikationen

• Typically 12+ years of related experience in complex retail software sales.
• Proven track record owning new-business opportunities with measurable outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with cross-functional teams.
• Equivalent practical experience is welcome; no specific degree is required.

Aufgaben

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a Zendesk platform and AI solution with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Kenntnisse

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting & CRM

Jobbeschreibung

Zendesk, Inc. is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands.

You will build trusted relationships with executive buyers and connect their priorities to Zendesk’s service and AI solutions, guiding opportunities from first conversation through close. You’ll help grow our enterprise customer base and hand off to the post-sale team, partnering with cross-functional groups to advance opportunities and