Enterprise Restaurant - Account Executive

Global Payments Inc.; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Global career growth

Learning opportunities

Inclusive team

Community initiatives

Employee assistance program

Global recognition

Job summary

Global Payments Inc. in Charlotte seeks an Enterprise Account Manager to drive growth for leading restaurant technology clients. You will partner with Sales, Product, Support and Customer Success to expand adoption and strengthen strategic relationships.

You will own account plans, influence executives, and ensure measurable business outcomes while forecasting revenue and renewal opportunities. A bachelor’s degree and 5+ years in B2B SaaS or restaurant tech are expected.

Qualifications

• Bachelor’s degree required in Business, Marketing, Hospitality or related field.
• 5+ years in account management, customer success or enterprise sales in B2B/SaaS or restaurant tech.
• Proven success managing complex enterprise accounts with retention and revenue growth.
• Strong relationship-building and communication skills to influence senior leaders.
• Experience developing strategic account plans and long-term client relationships.
• Experience using Salesforce and business reporting platforms to manage growth initiatives.

Responsibilities

• Develop and execute strategic account plans to grow client value, strengthen partnerships and expand adoption of restaurant technology solutions.
• Own enterprise relationships, drive retention and revenue growth across your portfolio.
• Influence executive stakeholders to align technology investments with business objectives.
• Identify unmet needs, uncover growth potential and position additional solutions.
• Lead strategic account reviews and business discussions to support long-term planning.
• Monitor account health, satisfaction metrics and renewal opportunities to drive retention.
• Collaborate across Sales, Product, Support and Implementation to deliver seamless engagement.
• Use data and forecasting to inform decisions and accelerate revenue growth.

Skills

Account management

Customer success

Enterprise sales

Stakeholder management

Communication

Strategic thinking

Forecasting

Education

Bachelor’s degree in Business, Marketing, Hospitality or related field

Tools

Salesforce

PM tools

BI dashboards

Job description

Ready to take your career global? The most successful client relationships are built long after the contract is signed. As an Enterprise Account Manager, you'll play a critical role in helping some of the largest restaurant brands maximize the value of their technology investments while creating long‑term partnerships that drive growth, innovation and business success. You'll join a team that combines industry expertise, collaboration and a customer‑first mindset. Working closely with Sales, Product, Support, Implementation and Customer Success teams, you'll influence strategic outcomes for enterprise restaurant brands while helping shape the future of restaurant technology.

What you’ll own

• Drive account growth by developing and executing strategic account plans that increase client value, strengthen partnerships and expand adoption of restaurant technology solutions.
• Create long‑term client success by owning enterprise relationships, driving retention and delivering measurable business outcomes across your portfolio.
• Influence executive stakeholders through consultative conversations that align technology investments with operational and business objectives.
• Build expansion opportunities by identifying unmet needs, uncovering growth potential and positioning additional solutions that create value for clients.
• Lead strategic account reviews and business discussions that strengthen customer confidence, improve performance visibility and support long‑term planning.
• Champion customer success by proactively monitoring account health, satisfaction metrics and renewal opportunities to drive retention and loyalty.
• Shape exceptional client experiences by partnering across Sales, Product, Support and Implementation teams to deliver seamless engagement and effective issue resolution.
• Use data, insights and forecasting to strengthen account performance visibility, inform business decisions and accelerate revenue growth.

What you bring

• Bachelor’s degree in Business, Marketing, Hospitality or a related field.
• Five or more years of experience in account management, customer success or enterprise sales within a business‑to‑business (B2B), Software as a Service (SaaS) or restaurant technology environment.
• Demonstrated success managing complex enterprise accounts while driving customer satisfaction, retention and revenue growth.
• Strong relationship‑building and communication skills with the ability to influence senior leaders and key decision‑makers.
• Experience developing strategic account plans and managing long‑term customer relationships in a fast‑paced environment.
• Strong business acumen with the ability to identify opportunities, solve challenges and create value for clients.
• Experience using Salesforce, project management tools and business reporting platforms to manage account performance and growth initiatives.

Our perks – what we’ll bring for you

• A competitive salary and benefits package that recognizes your contribution.
• Opportunities to grow your skills and build your career within a global business.
• Access to learning, development and on‑the‑job experiences that expand your expertise.
• A supportive, inclusive team environment where your ideas and input matter.
• Time to give back through community and charity initiatives.
• A global employee assistance programme to support your wellbeing.
• Recognition through a global platform that celebrates your achievements.