Enterprise Process Transformation Lead

FormFactor Inc.; Town of Texas (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

FormFactor, Inc. is seeking an experienced Business Process & Continuous Improvement Lead to accelerate cross-functional transformations across the enterprise.

You will map current-state processes, identify root causes, design scalable future-state workflows, and embed ownership and mechanisms to sustain results. This hands-on role requires problem solving, process design, controls, data fluency, and rigorous implementation discipline across people, process, data, and technology.

Qualifications

• Bachelor’s degree in Industrial Engineering, Operations, Supply Chain, Business, Engineering, Finance, Information Systems, or a related discipline.
• 8+ years of experience in business process improvement, operational excellence, business transformation, industrial engineering, internal controls, quality, supply chain, or related roles.
• Demonstrated success mapping and redesigning complex end-to-end processes across multiple functions.
• Hands-on experience implementing process changes, not only recommending or documenting them.
• Strong facilitation, structured problem-solving, analytical, documentation, and stakeholder-management skills.
• Working knowledge of process governance, decision rights, controls, metrics, change adoption, and sustainment.
• Semiconductor, semiconductor equipment, electronics, capital equipment, high-mix manufacturing, service, or logistics experience.
• Lean Six Sigma Black Belt or Green Belt, BPM, change-management, internal-controls, or related certification.
• Experience with SIOP / IBP, capacity planning, manufacturing processes, supply chain, service operations, or technology transfer.
• Experience using process-mining, workflow, analytics, automation, modeling, or visualization tools.
• Experience working with ERP, CRM, planning, manufacturing execution, data warehouse, or reporting platforms.

Responsibilities

• Lead current-state discovery through interviews, process walkthroughs, data review, gemba observation, and end-to-end process mapping.
• Identify root causes, bottlenecks, rework, unclear ownership, control gaps, data issues, and cross-functional handoff breakdowns.
• Design practical and scalable future-state processes aligned with business outcomes.
• Define roles, decision rights, handoffs, standard work, controls, operating cadence, escalation paths, and performance measures.
• Develop sequenced implementation roadmaps that balance urgency, business continuity, and long-term scalability.
• Plan and facilitate focused improvement workshops, root-cause reviews, kaizens, and design sessions.
• Apply FormFactor 4C, Lean, Six Sigma, value-stream mapping, risk analysis, process design, and other methods selectively based on the problem.
• Convert workshop outputs into implementable actions, owners, milestones, measures, and follow-through mechanisms.
• Work directly with business teams to implement new workflows, management systems, controls, documentation, and routines.
• Lead pilots and rapid prototypes, measure results, and refine solutions before scale-up.
• Establish clear process ownership, control points, decision rights, escalation thresholds, and accountability mechanisms.
• Ensure improvements include documentation, training, communication, adoption, and reinforcement plans.
• Partner with transformation analyst and data owners to establish dashboards and operating reviews.
• Assess whether revised processes are operating as designed and coordinate corrective action where outcomes fall short.
• Prepare structured handoff packages that transfer ownership, measures, standard work, and ongoing improvement responsibility to the function.
• Partner with business and operational SMEs to ensure ownership and adoption of improvements.
• Collaborate with Finance, IT, data, operations, commercial, quality, supply chain, and other functions to integrate requirements.
• Translate business needs into clear process and functional requirements for technical teams.
• Communicate clearly with stakeholders at all levels and surface unresolved barriers and decisions promptly.
• Build reusable process-improvement methods, standards, and lessons learned.
• Deliver current-state and future-state process maps, risk evaluations, and implementation plans.
• Provide training, adoption, sustainment, and handoff packages.

Skills

Process Improvement

Lean Six Sigma

Change Management

Stakeholder Management

Analytical Thinking

Industrial Engineering

Operational Excellence

Cross-functional Collaboration

Problem Solving

Data-Driven Decision Making

Education

Bachelor’s degree in Industrial Engineering

Operations / Supply Chain / Business degree

Finance / Information Systems related

Tools

ERP

CRM

Planning systems

Data warehouse & reporting platforms

Job description

FormFactor, Inc. is seeking an experienced Business Process & Continuous Improvement Lead to accelerate cross-functional transformations across the enterprise.

You will map current-state processes, identify root causes, design scalable future-state workflows, and embed ownership and mechanisms to sustain results. This hands-on role requires problem solving, process design, controls, data fluency, and rigorous implementation discipline across people, process, data, and technology.