Business Process & Continuous Improvement Lead

FormFactor Inc.; Town of Texas (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

FormFactor, Inc. is seeking an experienced Business Process & Continuous Improvement Lead to accelerate cross-functional transformations across the enterprise.

You will map current-state processes, identify root causes, design scalable future-state workflows, and embed ownership and mechanisms to sustain results. This hands-on role requires problem solving, process design, controls, data fluency, and rigorous implementation discipline across people, process, data, and technology.

Qualifications

• Bachelor’s degree in Industrial Engineering, Operations, Supply Chain, Business, Engineering, Finance, Information Systems, or a related discipline.
• 8+ years of experience in business process improvement, operational excellence, business transformation, industrial engineering, internal controls, quality, supply chain, or related roles.
• Demonstrated success mapping and redesigning complex end-to-end processes across multiple functions.
• Hands-on experience implementing process changes, not only recommending or documenting them.
• Strong facilitation, structured problem-solving, analytical, documentation, and stakeholder-management skills.
• Working knowledge of process governance, decision rights, controls, metrics, change adoption, and sustainment.
• Semiconductor, semiconductor equipment, electronics, capital equipment, high-mix manufacturing, service, or logistics experience.
• Lean Six Sigma Black Belt or Green Belt, BPM, change-management, internal-controls, or related certification.
• Experience with SIOP / IBP, capacity planning, manufacturing processes, supply chain, service operations, or technology transfer.
• Experience using process-mining, workflow, analytics, automation, modeling, or visualization tools.
• Experience working with ERP, CRM, planning, manufacturing execution, data warehouse, or reporting platforms.

Responsibilities

• Lead current-state discovery through interviews, process walkthroughs, data review, gemba observation, and end-to-end process mapping.
• Identify root causes, bottlenecks, rework, unclear ownership, control gaps, data issues, and cross-functional handoff breakdowns.
• Design practical and scalable future-state processes aligned with business outcomes.
• Define roles, decision rights, handoffs, standard work, controls, operating cadence, escalation paths, and performance measures.
• Develop sequenced implementation roadmaps that balance urgency, business continuity, and long-term scalability.
• Plan and facilitate focused improvement workshops, root-cause reviews, kaizens, and design sessions.
• Apply FormFactor 4C, Lean, Six Sigma, value-stream mapping, risk analysis, process design, and other methods selectively based on the problem.
• Convert workshop outputs into implementable actions, owners, milestones, measures, and follow-through mechanisms.
• Work directly with business teams to implement new workflows, management systems, controls, documentation, and routines.
• Lead pilots and rapid prototypes, measure results, and refine solutions before scale-up.
• Establish clear process ownership, control points, decision rights, escalation thresholds, and accountability mechanisms.
• Ensure improvements include documentation, training, communication, adoption, and reinforcement plans.
• Partner with transformation analyst and data owners to establish dashboards and operating reviews.
• Assess whether revised processes are operating as designed and coordinate corrective action where outcomes fall short.
• Prepare structured handoff packages that transfer ownership, measures, standard work, and ongoing improvement responsibility to the function.
• Partner with business and operational SMEs to ensure ownership and adoption of improvements.
• Collaborate with Finance, IT, data, operations, commercial, quality, supply chain, and other functions to integrate requirements.
• Translate business needs into clear process and functional requirements for technical teams.
• Communicate clearly with stakeholders at all levels and surface unresolved barriers and decisions promptly.
• Build reusable process-improvement methods, standards, and lessons learned.
• Deliver current-state and future-state process maps, risk evaluations, and implementation plans.
• Provide training, adoption, sustainment, and handoff packages.

Skills

Process Improvement

Lean Six Sigma

Change Management

Stakeholder Management

Analytical Thinking

Industrial Engineering

Operational Excellence

Cross-functional Collaboration

Problem Solving

Data-Driven Decision Making

Education

Bachelor’s degree in Industrial Engineering

Operations / Supply Chain / Business degree

Finance / Information Systems related

Tools

ERP

CRM

Planning systems

Data warehouse & reporting platforms

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift

The regular hours for this position are day shift.

Job Description

FormFactor is seeking an experienced Business Process & Continuous Improvement Lead to accelerate high-priority cross-functional transformation initiatives. As a core member of FORM Enterprise Transformation Group, this role will work alongside business leaders and subject‑matter experts to map current‑state processes, identify root causes, design scalable future‑state workflows, implement improvements, and embed the ownership and operating mechanisms required to sustain results.

This is a hands‑on delivery role, not a documentation or facilitation‑only position. The successful candidate will combine structured problem solving, process design, controls, change adoption, data fluency, and implementation discipline across people, process, data, decision rights, operating cadence, and enabling technology.

Key Responsibilities

End‑to‑End Process Transformation

• Lead current‑state discovery through interviews, process walkthroughs, data review, gemba observation, and end‑to‑end process mapping.
• Identify root causes, bottlenecks, rework, unclear ownership, control gaps, data issues, and cross‑functional handoff breakdowns.
• Design practical and scalable future‑state processes aligned with business outcomes.
• Define roles, decision rights, handoffs, standard work, controls, operating cadence, escalation paths, and performance measures.
• Develop sequenced implementation roadmaps that balance urgency, business continuity, and long‑term scalability.

Continuous Improvement and Implementation

• Plan and facilitate focused improvement workshops, root‑cause reviews, kaizens, and design sessions.
• Apply FormFactor 4C, Lean, Six Sigma, value‑stream mapping, risk analysis, process design, and other methods selectively based on the problem.
• Convert workshop outputs into implementable actions, owners, milestones, measures, and follow‑through mechanisms.
• Work directly with business teams to implement new workflows, management systems, controls, documentation, and routines.
• Lead pilots and rapid prototypes, measure results, and refine solutions before scale‑up.

Governance, Adoption, and Sustainment

• Establish clear process ownership, control points, decision rights, escalation thresholds, and accountability mechanisms.
• Ensure improvements include appropriate documentation, training, communication, adoption, and reinforcement plans.
• Partner with the transformation analyst and functional data owners to establish dashboards and operating reviews.
• Assess whether revised processes are operating as designed and coordinate corrective action where outcomes fall short.
• Prepare structured handoff packages that transfer ownership, measures, standard work, and ongoing improvement responsibility to the function.

Cross‑Functional Partnership

• Partner with business and operational subject‑matter experts who provide domain knowledge and ultimately own adoption.
• Collaborate with Finance, IT, data, operations, commercial, quality, supply chain, and other functions to integrate process, data, controls, and technology requirements.
• Translate business needs into clear process and functional requirements for technical teams.
• Communicate clearly with stakeholders at all levels and surface unresolved barriers and decisions promptly.
• Build reusable process‑improvement methods, standards, and lessons learned.

Key Deliverables

• Current‑state and future‑state end‑to‑end process maps
• Root‑cause analyses, gap assessments, and risk / control evaluations
• Role charters, decision rights, handoffs, standard work, and operating cadences
• Pilot and implementation plans with milestones, owners, and measures
• Training, adoption, sustainment, and handoff packages
• Reusable process‑improvement methods and templates

Preferred Qualifications & Experiences

• Bachelor’s degree in Industrial Engineering, Operations, Supply Chain, Business, Engineering, Finance, Information Systems, or a related discipline.
• 8+ years of experience in business process improvement, operational excellence, business transformation, industrial engineering, internal controls, quality, supply chain, or related roles.
• Demonstrated success mapping and redesigning complex end‑to‑end processes across multiple functions.
• Hands‑on experience implementing process changes, not only recommending or documenting them.
• Strong facilitation, structured problem‑solving, analytical, documentation, and stakeholder‑management skills.
• Working knowledge of process governance, decision rights, controls, metrics, change adoption, and sustainment.
• Semiconductor, semiconductor equipment, electronics, capital equipment, high‑mix manufacturing, service, or logistics experience.
• Lean Six Sigma Black Belt or Green Belt, BPM, change‑management, internal‑controls, or related certification.
• Experience with SIOP / IBP, capacity planning, manufacturing processes, supply chain, service operations, or technology transfer.
• Experience using process‑mining, workflow, analytics, automation, modeling, or visualization tools.
• Experience working with ERP, CRM, planning, manufacturing execution, data warehouse, or reporting platforms.

What Success Looks Like

Success means complex cross‑functional processes become simpler, clearer, more scalable, and more reliable. Improvements are implemented in the business, supported by defined owners, decision rights, controls, data, metrics, and operating routines, and continue to perform after FORM Enterprise Transformation Group exits the engagement.

Skills

Analytical Thinking, Business Process Improvements, Business Process Transformation, Business Transformation, Change Adoption, Data Metrics, Industrial Engineering, Internal Controls, Operational Excellence, Process Change Management, Process Governance, Stakeholder Management, Structured Problem Solving, Supply Chain

Education & Experience

Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience| Required

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

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