Enterprise Process & Staffing Architect

Blue Cross Blue Shield of Michigan; United States; Remote; USD 83,000 - 139,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking an experienced professional to optimize organizational effectiveness through staffing analytics, workforce planning, and redesign initiatives. The role partners with Product Owners, HR, IT, and executives to implement enterprise staffing models and analytics that drive cost efficiency and better decision making.

This position requires seven years of progressive experience in operations management and analytics within a health insurance context, with

Qualifications

• Bachelor’s degree in insurance, business or related field.
• Certification or progress toward certification (ISO 9000-2001, Six-Sigma, CPCU) is highly preferred.
• Seven years of progressive responsibility in operations management, analytics, reporting and workflow design.

Responsibilities

• Develops and maintains staffing models and work analytics based on workflows and data.
• Creates workflows and data collection tools to support staffing analysis.
• Evaluates organizational structure and supporting processes for effectiveness.
• Lead cross-department initiatives and governance on enterprise workflows.

Skills

Analytical thinking

Workforce analytics

Stakeholder management

Project management

Communication skills

Leadership

Change management

Policy interpretation

Data interpretation

Education

Bachelor’s degree in insurance/business/related field

ISO 9000-2001 certifications

Certified Quality Auditor

Certified Quality Manager

Six-Sigma certification

CPCU designation

Job description

Blue Cross Blue Shield of Michigan is seeking an experienced professional to optimize organizational effectiveness through staffing analytics, workforce planning, and redesign initiatives. The role partners with Product Owners, HR, IT, and executives to implement enterprise staffing models and analytics that drive cost efficiency and better decision making.

This position requires seven years of progressive experience in operations management and analytics within a health insurance context, with