Enterprise Procedures and Training, Team Lead

California Franchise Tax Board; Sacramento (CA); On-site; USD 87,000 - 109,000; Full time

Job summary

The California Franchise Tax Board’s Enterprise Procedures & Training Program seeks an Enterprise Procedures and Training Team Lead to coordinate, schedule, develop and maintain ETS training materials for the enterprise.

The lead will monitor system changes, analyze training impacts, update iCBT modules, and perform knowledge transfer activities, collaborating with SMEs, IT partners, and multiple teams to keep content aligned across the division and enterprise.

Qualifications

• All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678).
• The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.
• The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

Responsibilities

• Coordinate and plan material updates and publishing.
• Develop and update Interactive Computer Based Training (iCBT) modules.
• Monitor system changes and analyze training impacts.
• Ensure alignment of enterprise and local content across divisions.

Skills

Project leadership

Stakeholder mgmt

Meeting facilitation

Communication skills

Training coordination

Adaptability

Team collaboration

Policy awareness

Process improvement

Documentation

Tools

Adobe RoboHelp

Adobe Captivate

MS Project

Snagit

TFS

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Franchise Tax Board's Enterprise Procedures & Training Program within the Enterprise Talent Development Section is looking for a knowledgeable and dynamic Enterprise Procedures and Training Team Lead.

This individual will be responsible for assisting in the coordination, scheduling, development, and maintenance of Enterprise Tax System (ETS) training materials for the enterprise.

This effort involves monitoring system changes, analyzing training impacts, integrating enterprise training with division training, developing and updating Interactive Computer Based Training (iCBT) modules, and performing knowledge transfer activities.

The lead will assist in the coordination and planning of material updates and publishing, while working closely with enterprise subject matter experts, IT partners, and various teams.

This position will assist with keeping new and existing processes in alignment, ensuring both procedures and training content is updated and delivered to the enterprise timely and effectively, and enterprise and local content stay in alignment with one another.

This individual will help promote an environment and atmosphere of teamwork, collaboration and cooperation consistent with the department's values among staff and managers across the enterprise.

Additional positions may become available (RPA 2526-02167).

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-533304

Position #(s): 564-189-5403-XXX

Working Title: Enterprise Procedures and Training, Team Lead

Classification: ANALYST IV

$7,276.00 - $9,107.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Strong collaboration, negotiation, and communication skills


• Experience leading projects and working with multiple stakeholder groups


• Experience facilitating engaging and effective meetings with various customers


• Strong knowledge of Franchise Tax Board's (FTB) organization, operations, and systems


• Ability to analyze personal income tax and business entity accounts, including knowledge and experience using Taxpayer Folder (TPF), Case Management (CM), Return Analysis (RA), Notifications, Taxpayer Information (TI), Business Entity Tax System (BETS), Accounts Receivable Collection System (ARCS), Professional Audit Support System (PASS), and Integrated Nonfiler Compliance (INC) or its equivalent


• Strong knowledge of departmental policies, principles, practices, and procedures


• Strong knowledge of Enterprise Procedures Manual (EPM), the update process, and how local business area procedures interact with EPM


• Excellent written and verbal communication skills


• Ability to communicate in a clear and concise manner to obtain understanding and gain buy in


• Experience developing and delivering formal classroom-style training in various modalities


• Experience in evaluating system and process updates to determine business process impacts and changes


• Familiar with applying department writing and accessibility standards


• Ability to foster cooperative working relationships


• Ability to remain flexible with competing priorities and effectively prioritize competing demands


• Experience using enterprise software like Adobe RoboHelp, Adobe Captivate, MS Project, Snagit, and/or TFS


• Supervisor or Lead experience


• Experience developing Computer Based Trainings (CBT), Interactive Computer Based Trainings (iCBT), Simulations, and/or eLearning training content

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Dustin Webb-Perinoni

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact

Reasonable Accommodation Unit

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 10/5/2026