Enterprise Platform Support Specialist

ENFOS; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

ENFOS seeks a Software Technical Support Specialist in Chicago, IL to join the Customer Success team. You will master the ENFOS platform, supporting Tier II/III customers, and working across API integrations, accounting workflows, and financial reporting.

You’ll split time between customer support, QA testing, and documentation, reporting to the Head of Customer Success. The role requires strong communication and problem-solving in a fast-paced enterprise setting.

Qualifications

• Bachelor’s degree or equivalent experience in IS, business, finance, accounting, STEM.
• 0–4 years in support or troubleshooting.
• Advanced Microsoft Office skills (Outlook, Word, Excel, Power BI).
• Understanding of GAAP/IFRS accounting principles.
• Strong problem-solving, writing, and time management abilities.

Responsibilities

• Provide expert customer support as the primary contact for system admins and superusers.
• Analyze and debug tickets end-to-end across API integrations, reporting, and workflows.
• Collaborate with CS, QA, Product, and Engineering to reach durable resolutions.
• Document configurations, fixes, and enhancements for internal and customer use.
• Develop dashboards/reports using OData APIs, VBA in Power BI and Excel for clients.

Skills

Advanced Microsoft Office

Analytical mindset

Problem-solving

Written communication

Time management

Education

Bachelor’s degree in Information Systems, Business, Finance, Accounting, STEM, or equivalent experience

Tools

Power BI

Excel

Outlook

Word

HubSpot Service Hub

JIRA

Job description

ENFOS seeks a Software Technical Support Specialist in Chicago, IL to join the Customer Success team. You will master the ENFOS platform, supporting Tier II/III customers, and working across API integrations, accounting workflows, and financial reporting.

You’ll split time between customer support, QA testing, and documentation, reporting to the Head of Customer Success. The role requires strong communication and problem-solving in a fast-paced enterprise setting.