Customer Success Tech Specialist

RXinsider LTD.; Philadelphia (Philadelphia County); Hybrid; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Commuter Benefits

Job summary

Wolters Kluwer is seeking a Customer Service Technical Specialist for Enablon, a leading EHS software platform. You will support enterprise customers, qualify requests, provide configurations and development help, and drive timely resolutions.

The role emphasizes troubleshooting, coaching, and ongoing documentation updates. Ideal candidates have 2–3 years in IT, strong analytical skills, and a collaborative mindset.

Qualifications

• Bachelor's degree or equivalent related work experience.
• 2-3 years of experience in IT domain.
• Advanced troubleshooting across a broad range of issues.
• Project assistance to improve service.
• Training new team members.
• Updating support documentation.
• Providing clear customer guidance.
• Collaborative problem solving with peers.
• Strong follow-up to ensure issue resolution.

Responsibilities

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Skills

Advanced Troubleshooting

Project Assistance

Training

Documentation Management

Customer Guidance

Collaborative Problem Solving

Follow-Up Skills

Analytical Skills

Education

Bachelor's degree or equivalent related work experience

Job description

Wolters Kluwer is seeking a Customer Service Technical Specialist for Enablon, a leading EHS software platform. You will support enterprise customers, qualify requests, provide configurations and development help, and drive timely resolutions.

The role emphasizes troubleshooting, coaching, and ongoing documentation updates. Ideal candidates have 2–3 years in IT, strong analytical skills, and a collaborative mindset.