Enterprise Physical Security Administrator

upenn; United States; On-site; USD 72,000 - 95,000; Full time

Job summary

University of Pennsylvania in Philadelphia, PA, is hiring an Enterprise Physical Security Administrator to manage and secure the organization’s physical security technology stack, including VMS, PACS, and IP intercom systems.

The role requires a bachelor's degree with 2–3 years of related experience, strong interpersonal and communication skills, and the ability to work with IT teams and external partners. The position includes on-site duties within the Division of Public Safety.

Qualifications

• Bachelor's degree and 2–3 years of related work experience.
• Proficiency with Microsoft Office and VMS/PACS certifications preferred.
• Flexibility for on-call schedule and after-hours support.

Responsibilities

• Configuration, management, and maintenance of all physical security platforms and edge devices.
• Continuous monitoring of system health, storage, bandwidth, and retention policies.
• Routine maintenance, firmware updates, and proactive diagnostics to ensure reliability.
• Administration of user roles, permissions, access, and secure handling/export of video and log evidence.
• Coordination with servers, storage, network, virtualization, and integration support.
• Assistance with video footage/logs for investigations, audits, and incident response; live monitoring during critical events.
• Maintenance of system documentation, SOPs, and training support for end users.

Skills

Interpersonal skills

Communication

Customer service

Education

Bachelor’s degree in related field

Tools

VMS certification

PACS certification

Microsoft Office

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes:

• excellent healthcare and tuition benefits for employees and their families
• generous retirement benefits
• a wide variety of professional development opportunities
• supportive work and family benefits
• a wealth of health and wellness programs and resources
• and much more

Posted Job Title

Enterprise Physical Security Administrator

Job Profile Title

Systems Administrator C

Job Description Summary

The Enterprise Physical Security Technology Administrator is responsible for the configuration, maintenance, optimization, and security of the organization's physical security technology environment-including the video management system (VMS), physical access control system (PACS), and IP intercom system. The administrator ensures reliable operations, system performance, and compliance, working closely with internal IT teams and external partners to support infrastructure, integrations, and incident response.

Job Responsibilities

• Configuration, management, and maintenance of all physical security platforms and edge devices
• Continuous monitoring of system health, storage, bandwidth, and compliance with retention policies
• Routine maintenance, upgrades, firmware updates, and proactive diagnostics to ensure reliability
• Administration of user roles, permissions, access, and secure handling/export of video and log evidence
• Coordination with other teams for servers, storage, network, virtualization, and integration support
• Assistance with video footage/logs for investigations, audits, and incident response; live monitoring assistance during critical events.
• Maintenance of system documentation, development of SOPs, and training/support for end users and security staff.
• Ensuring compliance with security policies, maintaining audit trails, and supporting secure export procedures
• Creation and refinement of standard operating procedures and continuous improvement of operational processes
• Other duties and responsibilities as assigned

Qualifications

• A bachelor's degree in a related field of study as well as 2-3 years of work experience, or equivalent combination of education and experience, is required.
• Proficiency with Microsoft Office Suite and certifications in VMS and PACS are preferred.
• Ability to work a flexible schedule beyond standard Monday through Friday business hours, including participation in a rotating on-call schedule to provide emergency Information and Security Technology support.
• Ability to thrive in a fast-paced environment while managing multiple projects and priorities simultaneously.
• Strong interpersonal and communication skills with the ability to effectively interact with students, faculty, staff, consultants, vendors, and campus visitors.
• Demonstrated energy, adaptability, and customer-service orientation in a collaborative academic environment.
• Ability to successfully pass a criminal background check.
• Willingness and ability to sign and adhere to a confidentiality agreement.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Division of Public Safety

Pay Range $71,733.00 - $95,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

Special Requirements

Background checks ma