Enterprise Operations Specialist - Cash & Transactions

North American Transportation Management Institute; College Park (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Bank of America in the United States is seeking an Operations Associate to handle day-to-day processing workflows, guide teammates, and support internal business partners. This role requires attention to detail, strong organizational skills, and the ability to work under deadlines in a fast-paced environment.

The position involves lifting up to 25 pounds, standing for extended periods, and occasional flexible hours to ensure service levels are met across the team.

Qualifications

• 10-key and basic PC skills
• Ability to lift up to 25 pounds and stand for extended periods
• Strong organizational skills with the ability to handle multiple tasks
• Strong written and verbal skills
• Detail-oriented with ability to work independently and in a team
• Willingness to exercise flexibility with work hours to ensure full coverage

Responsibilities

• Contributes to overall success of an Operations team as an individual contributor.
• Handles operational activities and queries for one or more Lines of Business across the enterprise.
• Adheres to deadlines set internally or via SLAs with partners.
• Provides functional expertise to projects or initiatives relating to the business unit.
• Maintains internal controls and works within risk appetite of the unit.
• Identifies opportunities for process improvements and implements changes.
• Supports Paper Storage Operations by completing workflows accurately and on time.
• Receives and validates check bag packages and ensures contents match records.
• Performs item-processing activities, including sorting, reviewing, and tracking.
• Conducts time-sensitive research and resolves inquiries, discrepancies, and missing information.
• Maintains accurate records and updates internal systems for inventory control and reporting.
• Requires standing for extended periods and lifting up to 25 pounds as part of daily duties.

Skills

Active Listening

Attention to Detail

Data Collection and Entry

Collaboration

Planning

Reporting

Critical Thinking

Customer and Client Focus

Oral Communications

Decision Making

Process Management

Conflict Management

Inclusive Leadership

Adaptability

Account Management

Job description

Bank of America in the United States is seeking an Operations Associate to handle day-to-day processing workflows, guide teammates, and support internal business partners. This role requires attention to detail, strong organizational skills, and the ability to work under deadlines in a fast-paced environment.

The position involves lifting up to 25 pounds, standing for extended periods, and occasional flexible hours to ensure service levels are met across the team.