Enterprise Operations Leadership Program: Center Analysis

M&T Bank Corporation; Buffalo (NY); On-site; USD 41,000 - 61,000; Full time

Job summary

M&T Bank is offering an Enterprise Operations Development Program - Contact Center Analysis Track in Buffalo, NY. This immersive program develops leadership and analytical skills through project work and cross-functional collaboration.

You will produce routine reports, perform analyses, support process improvements, and help implement new systems while adhering to risk and regulatory standards. This role emphasizes communication and teamwork within a growing center of excellence.

Qualifications

• Bachelor’s or Master’s degree required.
• Minimum GPA of 3.0.
• Up to 1 year work experience.
• Outstanding written and verbal communication skills.
• Demonstrated interpersonal skills.
• Demonstrated analytical skills.
• Demonstrated computer skills.
• Prior work/internship experience.
• Work Visa Sponsorship not offered for this role.

Responsibilities

• Develop and produce routine departmental reports and spreadsheets for analyses.
• Complete routine analysis and judgment-based work to support business decisions.
• Complete routine data review, research and reconciliation.
• Leverage data tools to identify workflow improvements and automate steps.
• Partner with colleagues to implement process improvements and measure gains in efficiency and customer experience.
• Lead drafting/editing of procedures for assigned area of TCC.
• Support user certifications and audits documentation.
• Plan, test, and implement new projects, systems, products and regulatory changes.
• Assist with troubleshooting and escalations with business partners, vendors, and technology.
• Participate in Enterprise Operations Development Program activities.
• Adhere to risk and regulatory standards and escalate issues.

Skills

Written and verbal communication

Interpersonal skills

Analytical skills

Computer skills

Work internship experience

Education

Bachelor’s or Master’s degree

GPA 3.0

Job description

M&T Bank is offering an Enterprise Operations Development Program - Contact Center Analysis Track in Buffalo, NY. This immersive program develops leadership and analytical skills through project work and cross-functional collaboration.

You will produce routine reports, perform analyses, support process improvements, and help implement new systems while adhering to risk and regulatory standards. This role emphasizes communication and teamwork within a growing center of excellence.