Operations & Analytics Leadership Program

M&T Bank Corporation; Buffalo (NY); On-site; USD 41,000 - 61,000; Full time

Job summary

M&T Bank Corporation is offering the Enterprise Operations Development Program on the Contact Center Analysis Track in Buffalo, NY. Participants will build leadership and analytical skills by working on projects and providing support under guidance from a manager or senior analyst.

The program emphasizes building routine reporting capabilities, data reviews, and improvements in efficiency and customer experience through hands-on involvement with multiple projects and audits.

Qualifications

• Bachelor's or Master's degree required.
• Outstanding written and verbal communication skills.
• Demonstrated analytical and interpersonal abilities.

Responsibilities

• Develop and produce routine departmental reports and spreadsheets.
• Complete routine analysis and judgment-based work to support decisions.
• Collaborate to implement process improvements and measure efficiency gains.
• Participate in planning, testing, and implementing new projects and regulatory changes.
• Assist with technical troubleshooting and cross-functional coordination.

Skills

Analytical skills

Written and verbal communication

Interpersonal skills

Computer skills

Education

Bachelor's degree

Master's degree

Tools

Microsoft Excel

Job description

M&T Bank Corporation is offering the Enterprise Operations Development Program on the Contact Center Analysis Track in Buffalo, NY. Participants will build leadership and analytical skills by working on projects and providing support under guidance from a manager or senior analyst.

The program emphasizes building routine reporting capabilities, data reviews, and improvements in efficiency and customer experience through hands-on involvement with multiple projects and audits.