Enterprise Operations Center Specialist, Washington, MO

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Mercy Technical Services in Washington, MO is seeking an Enterprise Operations Center Specialist to monitor Mercy's network, applications, and infrastructure onsite. The role requires proactive monitoring across multiple systems and rapid response to events.

You will troubleshoot high-priority incidents, coordinate outage communications, and maintain tickets and logs in line with ITIL-based Mercy SOPs. The job supports large-scale events and requires collaboration with IT teams and end users.

Qualifications

• High School Diploma or GED required.
• 1–3 years of IT experience.
• familiarity with ITIL processes preferred.

Responsibilities

• Monitor Mercy's network, applications and infrastructure.
• Identify degradations and failures using monitoring tools.
• Troubleshoot high-priority events and coordinate outages.
• Coordinate communications with end users and technical teams.
• Maintain tickets and logs per Mercy SOPs.
• Follow EOC run-book guidelines for restoration.
• Coordinate outage conference bridges as part of outages.
• Support team members during large scale events.
• Monitor weather conditions and escalate as needed.

Skills

IT monitoring

Incident management

ITIL practices

Outage coordination

Education

High School Diploma or GED

Job description

Find your calling at Mercy!

Perform pro‑active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run‑book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escal...

Position Details

Mercy Technical Services

Washington, MO

Position Description: Enterprise Operations Center Specialist

Job Description

Position Details

Mercy Technical Services

Washington, MO

Position Description: Enterprise Operations Center Specialist

Location: Onsite

Type: Full-Time Days, 7am-7pm - 3 shifts one week and 4 shifts one week

Summary

• Perform pro‑active monitoring of Mercy's network, applications, and infrastructure.


• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.


• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.


• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.


• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.


• Utilize EOC run‑book guidelines for first level break/fix restoration needs.


• Initiate and coordinate outage conference bridges as part of the outage management process.


• Support team members in dealing with large scale events.


• Monitor weather conditions across the Ministry and escal...

Qualifications

• Education: High School Diploma or GED.


• Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Find Us At

Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): NOC, Network Operations Center