Enterprise Network Engineer I

The University of Texas at Austin; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive health benefits

Vacation, sick leave, holidays

Tuition assistance

Access to UT Austin libraries

Shuttle and metro transit discounts

Job summary

The University of Texas at Austin is seeking an Enterprise Network Engineer I to support the Edge wireless team, designing, building and operating the university's enterprise wireless network. The role requires on-site work with up to three days in the office and travel for training as needed.

You will assist with wireless designs, perform complex surveys and provide customer-facing technical support to campus departments.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two years of experience supporting enterprise or campus networks including routing, switching and wireless.
• U.S. citizenship or eligibility to work in the U.S.

Responsibilities

• Assist plan, design, implement and maintain the university's enterprise wireless network (APs, controllers, SSIDs, RF settings).
• Perform onsite wireless surveys in complex environments and assist senior engineers with designs and documentation.
• Maintain relationships with Enterprise Technology units and coordinate surveys and deployments with minimal disruption.
• Assist evaluating new network/wireless tech, proof-of-concept projects, and configuration automation.
• Provide escalation support and after-hours on-call; on-site driving as required.

Skills

Routing

Switching

Wireless

Troubleshooting

On-site surveys

Education

Bachelor's degree or equivalent

Experience-based education equivalence

Tools

Cisco 9800 controllers

Juniper Mist

Job description

Job Posting Title: Enterprise Network Engineer I

Hiring Department: ET - Infrastructure

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue Until Aug 31, 2029

Location: AUSTIN, TX

Job Details

General Notes

This is a fixed-term position and is expected to end on August 31, 2029. Flexible work arrangements are available for this position within the Austin Metro area. This position is not fully remote and will require up to 3 days a week in the office. This position provides a life/work balance with typically a 40-hour work week, and travel limited to training (e.g., conferences/courses).

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference. You'll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you're the type of person that wants to know your work has meaning and impact, you'll like working for our campus.

Benefits

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
• Vision, Dental, Life, and Disability insurance options
• Paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan)
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Training and conference opportunities
• Tuition assistance
• Athletic ticket discounts
• Access to UT Austin's libraries and museums
• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

The Enterprise Network Engineer I supports the Edge wireless team to design, build and operate the university's enterprise wireless network. This position assists with wireless designs and performs complex surveys that need an engineer on site. It also provides customer-facing technical support for departmental customers.

Responsibilities

• Under supervision, assist with the plan, design, implementation and maintenance of the university's enterprise wireless network. This includes access points, controllers, SSIDs and RF settings. Troubleshoot wireless issues such as interference, roaming, authentication and client performance.
• Perform onsite wireless surveys in complex environments such as classrooms, labs, housing and event spaces. Assist senior engineers with wireless designs, document findings and recommend access point changes.
• Maintain good relationships with Enterprise Technology and unit representatives to understand end-user wireless and network needs. Coordinate surveys, maintenance and deployments with minimal disruption.
• Assist with evaluation of new network and wireless technologies, proof of concept projects, process standardization and configuration automation.
• Provide escalation support for standard wireless design and troubleshooting, and after-hours on-call support. Driving university-owned vehicles to job sites is required. Maintain an acceptable driver rating as established in Policy UTS157.
• Raise visibility of issues to extended team members with monitoring, fault detection, standardized operations and lifecycle management.
• Perform other related functions as assigned.

Required Qualifications

• U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
• Bachelor's degree in a related field, or equivalent combination of relevant education and professional experience.
• Two years of experience supporting enterprise or campus network environments, including routing, switching and wireless.
• Experience troubleshooting network faults and providing customer-facing technical support.
• Current Class C operator driver license required, with driving history review required prior to hire.
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience with enterprise wireless platforms such as Cisco 9800 controllers or Juniper Mist.
• Experience with campus Wi-Fi de