Enterprise Monitoring Observability Lead

CACI; Ashburn (VA); On-site; USD 150,000 - 190,000; Full time

Job summary

CACI is seeking a Senior Enterprise Monitoring Observability Lead to guide a high-performing team in modernizing and maintaining our enterprise monitoring across global facilities. You will deliver program-level dashboards and executive reporting to support mission-critical decisions.

The role requires a Bachelor's degree with 8+ years in IT operations monitoring or observability, and an active Secret clearance, with up to 10% travel.

Qualifications

• Bachelor's degree plus 8+ years of IT operations monitoring or observability experience.
• Active Secret Clearance
• Experience with enterprise monitoring platforms (Splunk, Dynatrace, AppDynamics, Nagios, Prometheus, Grafana).
• Experience capacity planning and performance monitoring for large, distributed environments.
• Strong analytical and stakeholder communication skills.
• Leadership experience guiding monitoring operations teams.

Responsibilities

• Lead operations, maintenance, and improvement of the Department's enterprise monitoring solution across 350+ global facilities.
• Design, implement, and maintain enterprise monitoring capabilities with program-level dashboards for exec reporting.
• Monitor infrastructure availability across 40,000+ end users; coordinate with DT ENMOC.
• Collect, analyze, and report performance metrics across the CA IT environment.
• Develop a Capacity Management Plan to enhance performance and address financial impacts.
• Assess monitoring capabilities and recommend enhancements for emerging tech and cybersecurity threats.
• Ensure coverage for all applications, infrastructure, and databases, including legacy systems.
• Provide availability metrics, uptime, MTTR charts for informed decision-making.
• Implement analytics and ML to predict resource needs and prevent degradation.
• Mentor and supervise monitoring staff and lead major initiatives.

Skills

Leadership

Observability

Analytics

Capacity planning

Stakeholder communication

Education

Bachelor's degree

Tools

Splunk

Dynatrace

AppDynamics

Nagios

Prometheus

Grafana

Job description

Job Title: Enterprise Monitoring Observability Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI is seeking a Senior Enterprise Monitoring Observability Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Lead the operations, maintenance, and continuous enhancement of the Department's enterprise monitoring solution across 350+ global facilities, ensuring comprehensive visibility and reliability
• Direct the design, implementation, and maintenance of enterprise monitoring capabilities, providing program-level dashboard views and executive reporting for senior management decision-making
• Lead monitoring of infrastructure system availability, coordinating with DT ENMOC to proactively identify, track, and resolve issues impacting 40,000+ end users across the global enterprise
• Collect, analyze, and report comprehensive performance and availability metrics across the CA IT environment, aligning with CA mission objectives and security posture requirements
• Develop and maintain a comprehensive Capacity Management Plan outlining strategic initiatives to enhance system performance and meet evolving business needs while addressing financial impacts
• Continuously assess monitoring capabilities and recommend enhancements to address emerging technologies, evolving infrastructure requirements, and cybersecurity threats
• Ensure the enterprise monitoring solution provides comprehensive coverage for all applications, infrastructure components, and databases, including both modernized and legacy systems
• Provide detailed availability metrics, trending charts, and analytical reports including uptime percentages, mean downtime, and mean time to recovery to support informed decision-making
• Implement advanced analytics and machine learning algorithms to predict resource needs, identify capacity constraints, and prevent performance degradation before impact occurs
• Function as a technical expert across multiple project assignments, planning and leading major monitoring initiatives while mentoring team members and supervising technical staff

Qualifications:

Required:

• Bachelor's degree + 8 years of experience in related fields, such as IT operations monitoring, systems analysis, network operations, observability engineering, or performance management; equivalencies considered.
• Active Secret Clearance
• Proven experience with enterprise monitoring and observability platforms (e.g., Splunk, Dynatrace, AppDynamics, Nagios, Prometheus, Grafana)
• Demonstrated expertise in capacity planning, performance analysis, and infrastructure monitoring for large-scale, geographically distributed environments
• Strong analytical skills with experience collecting, analyzing, and presenting complex technical metrics to technical and non-technical stakeholders
• Excellent leadership abilities with proven experience planning and leading technical initiatives, functioning as a subject matter expert, and supervising monitoring operations teams

Desired:

• Prior experience supporting federal agencies, especially the Department of State
• Experience implementing advanced analytics, machine learning, or AI-driven monitoring solutions for predictive analysis and automated remediation
• Knowledge of ITIL frameworks, IT Service Management best practices, and integration with incident management processes
• Professional certifications such as ITIL, Certified Observability Professional, or relevant vendor certifications (Splunk, Dynatrace, AWS/Azure monitoring)

What You Can Expect:

• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.
• CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our le