Enterprise Monitoring Observability Lead

CACI International Inc.; Ashburn (VA); On-site; USD 121,000 - 266,000; Full time

Job summary

CACI International Inc. in Ashburn, VA seeks a Senior Enterprise Monitoring Observability Lead to guide the GMOS contract for the Department of State.

You will lead the operations and enhancement of the enterprise monitoring solution across 350+ global facilities, delivering visibility and reliability to senior management. The role requires a Bachelor's degree and 8+ years in IT operations monitoring or observability, active Secret clearance, and hands-on experience with Splunk, Dynatrace,

Qualifications

• Bachelor's degree plus 8+ years in IT operations monitoring, observability engineering, or related fields.
• Experience with enterprise monitoring platforms and stakeholders; ITIL familiarity and incident management knowledge preferred.

Responsibilities

• Lead operations, maintenance, and enhancement of the enterprise monitoring solution across 350+ global facilities.
• Design, implement, and maintain monitoring capabilities with executive dashboards and reports for senior management.
• Monitor infrastructure availability, coordinate issue resolution affecting 40,000+ users globally.
• Develop a Capacity Management Plan and address evolving business and cybersecurity needs.
• Mentor team members and supervise monitoring operations initiatives.

Skills

Leadership

Analytical skills

Stakeholder communication

Mentoring / team supervision

Observability engineering

Education

Bachelor's degree

Tools

Splunk

Dynatrace

AppDynamics

Nagios

Prometheus

Grafana

Job description

Job Title: Enterprise Monitoring Observability LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity: CACI is seeking a Senior Enterprise Monitoring Observability Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.Responsibilities:Lead the operations, maintenance, and continuous enhancement of the Department's enterprise monitoring solution across 350+ global facilities, ensuring comprehensive visibility and reliabilityDirect the design, implementation, and maintenance of enterprise monitoring capabilities, providing program-level dashboard views and executive reporting for senior management decision-makingLead monitoring of infrastructure system availability, coordinating with DT ENMOC to proactively identify, track, and resolve issues impacting 40,000+ end users across the global enterpriseCollect, analyze, and report comprehensive performance and availability metrics across the CA IT environment, aligning with CA mission objectives and security posture requirementsDevelop and maintain a comprehensive Capacity Management Plan outlining strategic initiatives to enhance system performance and meet evolving business needs while addressing financial impactsContinuously assess monitoring capabilities and recommend enhancements to address emerging technologies, evolving infrastructure requirements, and cybersecurity threatsEnsure the enterprise monitoring solution provides comprehensive coverage for all applications, infrastructure components, and databases, including both modernized and legacy systemsProvide detailed availability metrics, trending charts, and analytical reports including uptime percentages, mean downtime, and mean time to recovery to support informed decision-makingImplement advanced analytics and machine learning algorithms to predict resource needs, identify capacity constraints, and prevent performance degradation before impact occursFunction as a technical expert across multiple project assignments, planning and leading major monitoring initiatives while mentoring team members and supervising technical staffQualifications:Required –Bachelor's degree + 8 years of experience in related fields, such as IT operations monitoring, systems analysis, network operations, observability engineering, or performance management; equivalencies considered.Active Secret ClearanceProven experience with enterprise monitoring and observability platforms (e.g., Splunk, Dynatrace, AppDynamics, Nagios, Prometheus, Grafana)Demonstrated expertise in capacity planning, performance analysis, and infrastructure monitoring for large-scale, geographically distributed environmentsStrong analytical skills with experience collecting, analyzing, and presenting complex technical metrics to technical and non-technical stakeholdersExcellent leadership abilities with proven experience planning and leading technical initiatives, functioning as a subject matter expert, and supervising monitoring operations teamsDesired –Prior experience supporting federal agencies, especially the Department of StateExperience implementing advanced analytics, machine learning, or AI-driven monitoring solutions for predictive analysis and automated remediationKnowledge of ITIL frameworks, IT Service Management best practices, and integration with incident management processesProfessional certifications such as ITIL, Certified Observability Professional, or relevant vendor certifications (Splunk, Dynatrace, AWS/Azure monitoring)-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$120,800 - $265,800CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.