Enterprise Management Center / Global Enterprise Management (EMC/GEM) Operations Specialist - TS/SCI w/Poly

General Dynamics Information Technology (GDIT); Maryland; On-site; USD 64,000 - 87,000; Full time

Job summary

General Dynamics Information Technology (GDIT) seeks a Telecommunications Technician IV to provide continuous monitoring and support for mission-critical systems. The role coordinates with watch teams, customers, and technical staff to sustain situational awareness, respond to events, and support network security activities.

Responsibilities include 24/7 monitoring, incident and ticket management, and collaboration across teams to ensure timely notifications and actions.

Qualifications

• 5+ years of related experience.
• US citizenship required.
• Security clearance TS/SCI w/ Poly.
• DoD 8570 IAT Level II certification.
• Location: On-site Annapolis Junction, MD.

Responsibilities

• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
• Monitor system and network events, identify potential service impacts, and initiate escalation and response procedures.
• Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
• Communicate with customers, technical teams, and support personnel to provide timely notification of events, incidents, outages, and response activities.
• Create, update, track, and close incident and service tickets in accordance with established procedures.
• Maintain accurate operational logs, shift records, event timelines, and status reports.
• Perform router and switch updates in support of authorized security actions.
• Follow established operational, security, incident-management, and escalation procedures.

Skills

Critical Systems

Enterprise IT

Mission Critical

Telecommunication Systems

Education

Technical Training, Certification(s) or Degree

Job description

Req ID: RQ231475

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Network and Telecommunications

Skills:

Critical Systems,Enterprise IT,Mission Critical,Telecommunication Systems

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

The EMC/GEM professional provides continuous monitoring and operational support for mission-critical systems and infrastructure. This role coordinates with internal watch teams, customers, and technical support personnel to maintain situational awareness, respond to events, and support network security activities.

MEANINGFUL WORK AND PERSONAL IMPACT

• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
• Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
• Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
• Communicate with customers, technical teams, and support personnel to provide timely notification of events, incidents, outages, and response activities.
• Create, update, track, and close incident and service tickets in accordance with established procedures.
• Maintain accurate operational logs, shift records, event timelines, and status reports.
• Perform router and switch updates in support of authorized security actions.
• Support shift turnover activities by communicating ongoing incidents, system status, and pending actions.
• Follow established operational, security, incident-management, and escalation procedures.
• Perform other related duties and projects as required to meet business and mission needs.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. Telecommunications Technician IV must have:

• Education: Technical Training, Certification(s) or Degree
• Experience: 5+ years of related experience
• US citizenship required
• Security clearance level: TS/SCI w/Poly
• Role requirements: communication, problem solving, etc.
• Location: On-site - Annapolis Junction, MD
• Certification Required: DoD 8570 IAT Level II certified
• Shift: Tuesday - Saturday 6am-2pm
• This position is mission essential, may include work on holidays when required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues that share your desire to drive operations forward.

#GlobalServices

The likely hourly rate for this position is between $46.75 - $63.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans