Enterprise IT Systems & Applications Specialist

German Marshall Fund of the United States; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

An international non-profit organization in Washington D.C. is seeking an Application & Technical Systems Specialist to provide high-quality technical support and manage enterprise systems. The ideal candidate will have 4-6 years of IT experience, excellent communication skills, and a strong commitment to customer service. Responsibilities include managing technical support, user account administration, and monitoring system performance. This position offers opportunities for professional growth and requires a bachelor's degree in a technology-related field.

Qualifications

• 4-6 years of professional IT experience in an office environment.
• Experience supporting an enterprise environment (on-premise or cloud).
• Experience administering an Office 365 environment.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for all staff.
• Manage user account creation and security controls.
• Monitor system health and perform routine maintenance.

Skills

Technical support

Communication skills

Customer service

Attention to detail

Education

Bachelor's degree in a technology-related field

Tools

Microsoft Office 365

Azure AD/Active Directory

CRM systems

Job description

An international non-profit organization in Washington D.C. is seeking an Application & Technical Systems Specialist to provide high-quality technical support and manage enterprise systems. The ideal candidate will have 4-6 years of IT experience, excellent communication skills, and a strong commitment to customer service. Responsibilities include managing technical support, user account administration, and monitoring system performance. This position offers opportunities for professional growth and requires a bachelor's degree in a technology-related field.