Enterprise IT Service Desk | Device Refresh & Deployment

Averro; Seattle (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Sick leave

Employee assistance program

PTO

Paid holidays

Legal insurance

Job summary

Averro is seeking an IT Service Desk Specialist to support device refresh and workstation deployment for a large enterprise in the Seattle area. The role involves coordinating refresh schedules, asset management, and end-user communications to ensure smooth deployments.

The ideal candidate has 1–3 years of enterprise deployment experience, proficiency with ServiceNow, and familiarity with Windows 11, Microsoft 365, and end-user support processes.

Qualifications

• 1–3 years of enterprise workstation, laptop, or endpoint deployment experience.
• Experience with large-scale device refresh, new hire deployments, or workstation lifecycle programs.
• Proficiency with ServiceNow or comparable ITSM platform for documentation and task management.
• Experience with Windows 11 enterprise devices; driver updates, setup, and application installation.
• Strong organizational skills; ability to manage multiple concurrent deployments and active user communications.
• Familiarity with Microsoft 365, endpoint deployment processes, and enterprise device standards.
• High school diploma required; associate degree, technical certification, or equivalent IT experience preferred.

Responsibilities

• Coordinate refresh schedules and communications with end users, business teams, and site contacts
• Validate device inventory, eligibility lists, asset assignments, and replacement readiness
• Receive, check in, stage, image, and prepare laptops and workstations for deployment
• Install driver updates, standard applications, and configuration updates on Windows 11 devices
• Execute scheduled device replacements and new hire deployment requests
• Assist users with device transitions, including data migration coordination and post-deployment checks
• Collect, document, and process returned assets; maintain ServiceNow records for deployments and check-ins
• Escalate issues to Service Desk, Desktop Engineering, or Endpoint Operations as needed

Skills

End-user communication

Device deployment coordination

Windows 11 deployment

Strong organizational skills

Microsoft 365 familiarity

Education

High school diploma

Tools

ServiceNow

Microsoft 365

Job description

Averro is seeking an IT Service Desk Specialist to support device refresh and workstation deployment for a large enterprise in the Seattle area. The role involves coordinating refresh schedules, asset management, and end-user communications to ensure smooth deployments.

The ideal candidate has 1–3 years of enterprise deployment experience, proficiency with ServiceNow, and familiarity with Windows 11, Microsoft 365, and end-user support processes.