Enterprise IT Service Delivery Lead

mydpr; Austin (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

DPR Construction is seeking an experienced leader to drive enterprise service delivery strategy and governance across service desk and field delivery. You will establish standards for incident management, performance, and alignment with technology strategy and business priorities.

With 7–10 years in IT service desk or technical operations and 4–6 years leading delivery teams, you will influence executive decisions, manage vendor coordination, and ensure regulatory compliance across the

Qualifications

• Bachelor's degree in computer science or related field or equivalent experience required.
• 7-10 years of experience in IT service desk or technical operations.
• 4-6 years of experience leading service delivery teams or functions.
• Leadership or advanced ITSM certification preferred.

Responsibilities

• Defines service delivery strategy, operational governance, and enterprise-level performance standards for service desk and field delivery to ensure alignment with business and technology objectives.
• Oversees performance management of managers and service desk leadership and drives continuous improvement and reporting cadence across service delivery functions.
• Ensures compliance with service management frameworks and enterprise policies and aligns operations to risk and regulatory obligations across the organization.
• Communicates service performance, risks, and improvement priorities to executive stakeholders to influence strategic direction.
• Oversees workforce planning, vendor/partner coordination related to delivery, and ensures operational resilience across service delivery channels.
• Owns service portfolio performance metrics and leads capability-building initiatives across the delivery organization to enhance scalability and effectiveness.
• Leads cross-functional governance forums, incident review boards, and succession/succession-planning activities to drive alignment and accountability.

Skills

Leadership

ITSM

Incident management

Communication

Education

Bachelor's degree in computer science or related field

Job description

DPR Construction is seeking an experienced leader to drive enterprise service delivery strategy and governance across service desk and field delivery. You will establish standards for incident management, performance, and alignment with technology strategy and business priorities.

With 7–10 years in IT service desk or technical operations and 4–6 years leading delivery teams, you will influence executive decisions, manage vendor coordination, and ensure regulatory compliance across the