Lead IT Service Delivery & Provisioning

Visa Hunt; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Visa Hunt seeks a seasoned Lead Service Delivery to drive strategic improvements across complex programs in the US. You will own risk governance, ITIL-aligned delivery, and executive-level escalations, shaping the methodology that guides our operations.

You will mentor staff, forecast capacity, and coordinate large-scale implementations spanning Finance, Engineering, and Operations to protect revenue and optimize performance.

Qualifications

• 6+ years in service delivery leadership with complex implementations.
• Advanced knowledge of ITIL and delivery management.
• Proven ability to mentor staff and report on high-level metrics.
• Understanding of how service delivery affects financial reporting and revenue realization.

Responsibilities

• Use proactive risk management to identify delivery challenges and implement preventative measures.
• Align the delivery methodology with ITIL best practices and mentor staff.
• Forecast capacity and report team workload to senior management to optimize efficiency.
• Own and manage high-level customer and vendor escalations to protect relationships and revenue.
• Coordinate large-scale implementations across Finance, Engineering, and Operations with alignment on objectives.

Skills

ITIL framework

Risk management

Leadership

Forecasting

Escalation management

Job description

About Our Client

We are seeking a seasoned lead Service Delivery to drive strategic improvements, manage high-stakes escalations, and architect the methodology that governs our entire operations.

This role demands expertise in ITIL best practices, proactive risk mitigation, and strategic resource forecasting for complex, cross-functional implementations.

Responsibilities

• Employ advanced, proactive risk management skills to \"look around the corner\" and identify systemic or complex delivery challenges, implementing preventative measures across the delivery methodology.


• Drive continuous improvement by aligning the delivery methodology with ITIL framework best practices. Mentor junior staff on advanced process execution and governance.


• Take responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management to optimize operational efficiency.


• Own and manage high-level, complex customer and vendor escalations to ensure rapid resolution and a positive outcome, protecting key relationships and revenue streams.


• Manage and coordinate large-scale implementations that span Finance, Engineering, and Operations, ensuring all functional heads are aligned on project objectives.

Requirements

• 6+ years of extensive experience in Service Delivery leadership, managing complex implementations, and handling executive-level escalations.


• Advanced knowledge and practical application of the ITIL framework in service transition and delivery management.


• Proven ability to mentor staff, drive significant process improvements, and report on high-level operational metrics.


• Deep understanding of how service delivery impacts financial reporting and ability to influence revenue realization strategy.