Enterprise Implementation Manager

joinhandshake.com; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

401(k) match

Parental leave

Fertility benefits

Parental coaching

Medical coverage

Dental coverage

Vision coverage

Mental health support

Wellness stipend

Learning stipend

Remote & Office: Internet

Commuting assistance

Free lunch

Gym access

Flexible PTO

Holidays

Referral bonuses

Job summary

Handshake in San Francisco is hiring an Implementation Manager for Employer Customer Success to serve as the first post-sale contact. You will help build a scalable onboarding function for enterprise and strategic employers, guiding them through their first 60–90 days with clear plans and measurable outcomes.

You’ll foster trusted relationships with senior stakeholders, translate business goals into adoption metrics, and train employer partners on best practices.

Qualifications

• 5+ years in a customer-facing role with project management experience.
• Excellent executive-level communication, written and verbal.
• Proven track record of building relationships with senior stakeholders.
• Strong project and time management skills.
• Data-informed approach to translate outcomes into actionable plans.
• Flexible, scrappy problem solver who thinks creatively.

Responsibilities

• Launch enterprise and strategic employers through kickoff calls and implementation checklists in the first 60–90 days.
• Build trusted relationships with senior stakeholders to translate business goals into clear success metrics.
• Train and coach employer partners on early talent workflows to accelerate value.
• Use data to refine onboarding strategies and develop scalable SOPs for onboarding.

Skills

Customer-facing

Executive communication

Stakeholder management

Project management

Data-driven

Problem-solving

Cross-team collaboration

Bias for action

Job description

ABOUT HANDSHAKE

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why join Handshake now:

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
• Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
• Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
• Build a massive, fast-growing business with billions in revenue

ABOUT THE ROLE

As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success.

• Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days
• Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans
• Train & coach employer partners on early talent best practices & workflows to accelerate time to value
• Use data to refine implementation strategies & build SOPs that scale onboarding across the team

DESIRED CAPABILITIES

• 5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation)
• Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders
• Proven track record of building relationships & trust quickly with senior stakeholders
• Strong project & time management skills, with the ability to manage multiple implementations at once
• Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way
• Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes
• A good listener who works well across multiple teams & departments
• Bias for action, with a willingness to roll up your sleeves regardless of title

EXTRA CREDIT

• Prior implementation & project management experience
• Experience creating & rolling out new processes

PERKS

Handshake delivers benefits that help you feel supported—and thrive at work and in life.

The below benefits are for full-time US employees.

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
• Growth: Learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.