Enterprise Health IT Implementations Lead

Photon; New York (NY); On-site; USD 170,000 - 200,000; Full time

Job summary

Photon is reimagining how prescriptions move through the healthcare system, making processes simpler, faster, and more transparent for patients, providers, and pharmacies alike.

In this Williamsburg, Brooklyn‑based role you will own the technical and operational delivery of go‑live for health‑system pilots and full rollouts, collaborating with sales to ensure a seamless handoff from closed deal to live customer.

Qualifications

• 5+ years in healthcare IT delivery with hands-on enterprise health-system implementations from contract through go-live.
• Demonstrated experience driving cross-functional execution — coordinating engineering, product, and support resources to unblock a customer implementation.
• Hands-on experience with Epic Willow or comparable EHR pharmacy modules, including familiarity with Willow/Bridges interfaces.
• Working fluency in HL7v2 interfaces, NCPDP standards (e.g., NCPDP NewRx), and e-prescribing networks such as Surescripts, along with PBM data flows.
• Experience managing complex, multi-stakeholder implementations in an enterprise health system environment, including navigating institutional inertia and competing internal priorities.
• Comfortable operating in an early-stage startup environment without a fully built-out delivery org already in place.

Responsibilities

• Own the technical and operational delivery of go‑live for health‑system pilots and full rollouts, working closely with sales to ensure a seamless handoff from closed deal to live customer
• Marshal internal resources across engineering, product, and support to keep implementations moving
• Diagnose and resolve the technical integration blockers that stall go‑lives — spanning Epic Willow, HL7v2 trigger interfaces, NCPDP formatting, and data flows between health system pharmacies, PBMs, and e‑prescribing networks
• Lead change management within each customer organization — anticipating objections around benefit investigation, e‑prior authorizations, patient financial assistance, and medication routing, and evangelizing Photon internally across analyst and operations teams
• Represent Photon credibly with health‑system stakeholders (pharmacy operations, IT, clinical) and drive alignment on metrics that matter to them, escalating to Photon leadership for CPO/C‑suite‑level conversations as needed
• Partner with sales during late‑stage deal cycles to ensure contracted scope, timeline, and promised ROI are actually deliverable from day one
• Build and own the post‑go‑live value realization framework that proves ROI to the customer and supports expansion conversations
• Weigh in on product and integration roadmap decisions where implementation experience should directly inform what Photon builds next

Skills

Healthcare IT delivery

Cross-functional execution

EHR integration

HL7v2 interfaces

NCPDP standards

PBM data flows

Startup environment

Epic Willow

Tools

Epic Willow

Surescripts

Job description

Photon is reimagining how prescriptions move through the healthcare system, making processes simpler, faster, and more transparent for patients, providers, and pharmacies alike.

In this Williamsburg, Brooklyn‑based role you will own the technical and operational delivery of go‑live for health‑system pilots and full rollouts, collaborating with sales to ensure a seamless handoff from closed deal to live customer.