Enterprise Endpoint Administrator, Associate

MDU Resources; Bismarck (ND); On-site; USD 57,000 - 71,000; Full time

Job summary

MDU Resources is seeking an IT Support Technician to diagnose and resolve problems on standard PC hardware, software, peripherals, and mobile devices for employees across its divisions. You will collaborate with the IT security team to prioritize vulnerability patching on endpoints, provide backup for MDM and MyQ Printing, and coordinate with Managed Print vendors to support printers for all companies.

The role also involves establishing standards for end computing devices and

Qualifications

• Requires four years of combined industry-recognized technical education and related experience.
• Preferred certifications include CompTIA A+ and MCDST.
• May require ongoing learning to stay current with IT systems.

Responsibilities

• Diagnose and resolve problems with company standard PC hardware, software, peripherals, and mobile devices for employees across the organization.
• Collaborate with IT security to prioritize vulnerability patching on endpoints.
• Provide backup for MDM system and MyQ Printing application and coordinate with managed print vendors.
• Establish company standards for end computing devices (desktops, laptops, tablets, printers/scanners, mobile devices).
• Onboard/Retire endpoint equipment following runbooks and ensure data security.
• Perform other tasks and special projects as assigned.

Skills

CompTIA A+

MCDST

Education

Four-year technical education

Job description

Provides technical hardware and software service in the form of set-up, configuration, testing, installation, maintenance, operating systems and break/fix of all physical/virtual endpoints, peripherals, and applications supported. Provides on-site, telephone, email, chat, and other methods of customer support for inquiries and problems. Coordinates resolution efforts with other departments and staff and maintains appropriate service records and documentation. All MDU Resources employees are responsible for placing safety as #1 priority in their day-to-day work routines for themselves and others.

MINIMUM QUALIFICATIONS

• A working knowledge of information technology concepts at a level normally acquired through the completion of four years of combined industry recognized in-depth technical education, and experience related to the position.

OTHER REQUIREMENTS

• Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.
• Must be legally authorized to work in the United States, no sponsorships considered.
• Subject to pre-employment drug testing and background checks.
• Required to maintain a valid driver's license.
• Requires minimal travel (up to 10%).

PREFERRED QUALIFICATIONS

• Industry-recognized technical certifications (e.g., CompTIA A+ and/or Microsoft Certified Desktop Support Technician (MCDST).

JOB RESPONSIBILITIES

• Diagnose and resolve problems associated with company standard personal computer hardware, software, peripherals, and mobile devices for the employees of MDU Resources, including its divisions and subsidiaries.
• Collaborate with the IT security team to prioritize vulnerability patching on endpoints, based on threat severity and potential impact, while maintaining system performance and user productivity.
• Provide backup for Mobile Device Management (MDM) system and the MyQ Printing application, processes, and coordinate work with the Managed Print vendors to support printers for all companies.
• Participate in establishing company standards for all end computing devices including, but not limited to, desktops, laptops, tablets, printers/scanners, and mobile devices.
• Onboard/Retire endpoint equipment following defined runbooks to ensure company standards are adhered to and hardened/destroyed per company policies to ensure corporate data security.
• Performs other tasks and special projects as assigned.

APPLICATION DEADLINE - September 28, 2026

Offers for the position typically made between $57,110 - $71,390 DOE

Energizing Lives for a Better Tomorrow

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.