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Erias Ventures, LLC is seeking a DevOps Engineer to provide Tier I/II support for our watchfloor in a 24x7/365 environment. You will act as the primary link between service providers and users, performing triage, incident logging, and escalation as needed.
The role demands strong Linux, containerization, Kubernetes, and cloud deployment experience, plus Security+ and CCNA certifications. A Top-Secret/SCI with polygraph is required.
Erias Ventures was founded to serve its customers with an entrepreneurial mindset. We value creative problem-solving,open communication, and empowering our employeesto make decisions and put forth new ideas.
Our staff includes technical experts working across multiple disciplines, bringing diverse perspectives to every project. We are seeking engineers who wish to grow their careers and want to become part of technicallystrongandgrowth-orientedcompany focused on bringinginnovative solutionsto the difficult mission problems facing our customers.
We are seeking a DevOps Engineer responsible for providing Tier I/II support for the integrated watchfloor capability within a 24×7/365 operational environment. You'll operate as single point of contact (SPOC) between the service provider and operational users, capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system; Tier I/II personnel will cover the watch floor if not elsewhere. Perform initial diagnosis using established knowledge bases and incident models. Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors). Escalate unresolved incidents to Tier II support via functional escalation procedures. Maintain incident status communication with users throughout the resolution lifecycle. Document all troubleshooting steps and resolution actions to populate and expand the knowledge base. Provide 24/7/365 coverage via rotating 12 hour shifts (0500 and 1700 daily), aligning with 2 week rotation schedules.
A current Top-Secret/SCIwith polygraph security clearance is required. Candidates cannot be sponsored or nominated for a government security clearance under this position.
Bachelor of Science in Engineering or Computer Science. May substitute four years' experiencein lieu of a Bachelor's Degree. May substitute two years' experience with MS in Engineering or CS
Erias Ventures provides a complete package of wealth, health, and happiness benefits.The expected salary range for this position, depending on education and years of experience is $185,000 - $205,000.
At Erias Ventures, we are dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, we ensure that all qualified applicants are considered for employment based on merit, without discrimination. We welcome individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.