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Erias Ventures, LLC is seeking a DevOps Engineer to provide Tier I/II support for an integrated watchfloor capability in a 24/7/365 environment. You will act as SPOC between the service provider and operational users, log incidents, perform initial diagnosis, and strive for first-contact resolution while documenting steps for the knowledge base.
The role requires a Top-Secret/SCI with polygraph clearance, CCNA, and DoD 8570 IAT II compliant credentials, with rotating 12-hour shifts and a
We are seeking a DevOps Engineer responsible for providing Tier I/II support for the integrated watchfloor capability within a 247/365 operational environment. You'll operate as single point of contact (SPOC) between the service provider and operational users, capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system; Tier I/II personnel will cover the watch floor if not elsewhere. Perform initial diagnosis using established knowledge bases and incident models. Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors). Escalate unresolved incidents to Tier II support via functional escalation procedures. Maintain incident status communication with users throughout the resolution lifecycle. Document all troubleshooting steps and resolution actions to populate and expand the knowledge base. Provide 24/7/365 coverage via rotating 12 hour shifts (0500 and 1700 daily), aligning with 2 week rotation schedules.
A current Top-Secret/SCI with polygraph security clearance is required. Candidates cannot be sponsored or nominated for a government security clearance under this position.
Bachelor of Science in Engineering or Computer Science. May substitute four years' experience in lieu of a Bachelor's Degree. May substitute two years' experience with MS in Engineering or CS
Erias Ventures provides a complete package of wealth, health, and happiness benefits. The expected salary range for this position, depending on education and years of experience is $185,000 - $205,000.
At Erias Ventures, we are dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, we ensure that all qualified applicants are considered for employment based on merit, without discrimination. We welcome individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Do you know a cleared professional seeking to advance their career? Interested in earning some extra cash? If so, refer them to us with their name and contact details, and you could be eligible for a referral bonus of up to $10,000 for each successful hire.
Not seeing the right position right now? Reach out to us, and we will notify you as new contracts and opportunities become available!
Please send referrals and inquiries to: jobs@eriasventures.com
To learn more about our company visit our webpage (http://www.eriasventures.com/) or LinkedIn (https://www.linkedin.com/company/eriasventures/).