Enterprise Desktop Administrator

North Dakota Information Technology (NDIT); Minot (ND); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

North Dakota Information Technology (NDIT) seeks an Enterprise Desktop Administrator to support on-site in Minot and surrounding areas. You will handle incident coordination, documentation, and both remote and on-site hardware support for desktops, laptops, and peripherals.

Responsibilities include provisioning devices for state agencies, managing lifecycle asset inventory, and identifying process improvements with business analysts.

Formación

• Associate degree in computer science or closely related field, or a high school diploma with two years of current IT desktop support experience.
• Relocation within 30 days of offer must be confirmed.
• On-site work in Minot with possible support duties in surrounding areas.

Responsabilidades

• Monitor, coordinate, resolve and document incidents/tasks/changes from customers and internal staff.
• Provide remote and on-site support for desktops, laptops, scanners, and peripherals.
• Provision devices for several state agencies.
• Manage asset inventory throughout device lifecycle and identify improvement opportunities.
• Provide quality customer service in a high workload environment.

Conocimientos

Customer service

IT Desktop Support

Asset Management

Documentation

Educación

Associate degree in Computer Science or related field

Descripción del empleo

Help improve the lives of North Dakota citizens by providing customer service as a member of our End User Compute & Collaboration team. North Dakota Information Technology (NDIT) is seeking an Enterprise Desktop Administrator. This position requires onsite work in Minot, and possible support duties in surrounding areas.

As An Enterprise Desktop Administrator, you will

• Monitor, coordinate, resolve and properly document incidents, tasks and/or changes requested by customers and internal staff.
• Provide remote and on-site support for computer hardware such as desktops, laptops, scanners, and other peripherals.
• Provide provisioning of devices for several state agencies.
• Manage asset inventory throughout a device's lifecycle, including surplus of equipment. Identify, document, and clearly articulate operational functions and work with business analysts to identify improvement opportunities.
• Provide quality customer service in a work environment with a continuous workload.

To succeed in this position, you will be an inquisitive and constant learner, open to observation and feedback. You should be highly organized, able to manage your time and priorities effectively in order to meet organization standards. You establish and maintain effective working relationships while working independently and within a team.

To be considered for this role, you must have an associate degree in computer science or closely related field, or a high school diploma and two years of current and progressive IT technical desktop support related work experience.

Application materials must clearly show an address in the selected recruiting area or confirm the candidate's ability to relocate within 30 days of an offer being made. Applications that do not show they meet the location requirement will be declined.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

• Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.