Enterprise Data Product Operations Lead

Bank of America; Town of Charlotte (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America seeks a Senior Operations Analyst/Consultant within the Analytics, Modeling & Insights (AMI) group to design and implement a scalable operating model for data products, controls, and governance. You will own health practices, risk management, and enterprise data access, collaborating with executives to align with regulatory and business objectives.

You will lead initiative strategies, influence cross-functional teams, and drive improvements in data platform stability, security,

Qualifications

• Innovative, forward-looking thinker with process redesign experience.
• Leads through influence and translates complex topics for executives.
• Knowledge of regulations (GDPR, HIPAA, SOX, PCI-DSS) and how to ensure compliant apps.

Responsibilities

• Design scalable operating model for AMI’s core tools and platforms.
• Drive governance and tooling health across enterprise data products.
• Oversee risk/control design, access controls and QA practices.
• Support audits, evidence collection and regulatory inquiries.

Skills

Strategic transformation

Influence & communication

Execution discipline

Regulatory & compliance

Security frameworks

Application architecture

Business outcomes

Product release mgmt

Tools

Starburst

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

INTRODUCTION

The Analytics, Modeling & Insights (AMI) organization is helping shape the future of the Enterprise by transforming trusted data and objective insights into bold ideas, meaningful action, and measurable impact. Through strategic transformation, thoughtful experimentation, and next-level innovation, we are building the capabilities that will power what’s next. Our vision is to power the Bank’s responsible growth with insight, foresight and clarity by demonstrating core principles that drive who we are and what we do: Objective: Maintain an unbiased lens to inform sound and smart decisions grounded in data Innovative: Embrace emerging technologies and methods to continuously amplify our capabilities Strategic: Apply enterprise-wide data and deep expertise to anticipate needs and guide sustainable, long-term decisions Collaborative: Partner across disciplines to deliver insights aligned with stakeholder needs Effective Storytelling: Translate complex data into clear, compelling narratives that drive action Efficient: Optimize tools and processes for timely, consistent, scalable impact Through the Enterprise Analytics Transformation program, AMI is establishing a governed enterprise data product operating model that delivers trusted, reusable, and semantically consistent data to accelerate analytics, business intelligence, and AI across the organization. By aligning common standards for data products and context layer (and semantics) with unified data access, platform capabilities, and AI-enabled tools, this program will accelerate innovation, improve the speed and confidence of insights, simplify the data ecosystem, and reduce redundant data assets and legacy data marts. Together, these capabilities will strengthen risk management, fuel Responsible Growth, and enhance our competitive position.

ROLE/JOB DESCRIPTION

The AMI organization is in search of a motivated and innovative Senior Operations Analyst/Consultant to join our efforts in driving Enterprise Analytics Transformation. This role will be responsible for establishing and maintaining a robust operating model to advance our capabilities, modernize our engagement practices, and enable governed Enterprise data product development, certification, and publishing. This operating model will cover the necessary processes, standards, infrastructure & tools (technology), organizational design, and governance needed to drive responsible data product access, consumption, and management. In addition, this role will be responsible for owning application and tools health practices and quality and control measures needed to ensure stability, reliability, and performance. This role will serve as a key influencer and decision-maker, partnering with executive stakeholders to align governance, risk, and operational strategies with enterprise objectives.

RESPONSIBILITIES

OPERATING MODEL DESIGN

• Scalable model: Designing and delivering a scalable operating model for managing AMI’s core tools and platforms, including but not limited to Starburst
• Strategic influence: Providing thought leadership to drive strategic objectives and influence a more effective model for data product development and consumption

APPLICATION & TOOLS HEALTH

• Product ownership: Being responsible for maintaining applications and tools in compliance with external regulation and Bank internal mandates, including but not limited to access control and entitlements
• Product compliance: Risk, security, and compliance requirements are completed on time for supported applications
• Health checks: Monitoring and maintaining infrastructure health and performance, including vulnerability remediation, software upgrades and other enhancements
• Partner engagement: Managing and coordinating activities with service providers and partners to ensure environmental stability, compliance, and SLA adherence

QUALITY & CONTROLS

• Control environment: Overseeing risk/control design, implementing access controls, and establishing QA practices
• Monitoring and testing: Performing control testing, quality inspections, case execution, and results reporting
• Issue remediation and improvement: Owning issue identification, remediation, thematic trends, test-script updates, coaching, automation, and AI opportunities
• Audit and governance support: Assisting with regulatory exams, audits, evidence, metrics, and necessary report-outs
• Risk & security compliance: Track and support development team security and risk activities, including but not limited to application risk assessments

REQUIRED SKILLS

• Strategic transformation: Innovative, forward-looking thinker with process-redesign experience who constructively challenges the status quo.
• Influence and communication: Leads through influence and translates complex technical topics into clear, executive-ready narratives.
• Execution discipline: Self-directed, organized, results-oriented, and attentive to documentation and detail.
• Regulatory and compliance: Knowledge of industry regulations (e.g., GDPR, HIPAA, SOX, PCI-DSS) and ability to ensure applications meet these standards.
• Security frameworks: Demonstrated experience Identifying and mitigating compliance risks related to data privacy, security, and operational processes; familiarity with vulnerability management, and remediation techniques.
• Application architecture/integration: Ability to translate technical requirements into business language for non-technical stakeholders; understanding of application architecture and integration points
• Business outcome development: Ability to align application functionality with organizational goals and compliance requirements.
• Product release management: Experience maintaining application inventory, lifecycle documentation, version control, and compliance records.

DESIRED SKILLS

• Technical concepts: Experience supporting technical, data, analytics, modeling, or data-platform teams and translating complex concepts for non-subject-matter-expert audiences.
• Data engineering & platforms: Experience with data and data platforms, including familiarity with cloud computing, machine learning, statistics, data science, BI, or AI-enabled capabilities.
• Data concepts: Demonstrated understanding of relational and non-relational database concepts, including data modeling, query optimization, and secure data management
• Storytelling: Adequate PowerPoint and Microsoft Office skills, with the ability to create clear executive-ready materials and messaging.
• Risk discipline: Familiarity with risk frameworks, Single Process Inventory (SPI), and IT governance models; ability to prepare documentation and evidence for internal/external audit review

SHIFT & HOURS

Shift: 1st shift (United States of America) Hours Per Week: 40

PRIVACY STATEMENT

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

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