Enterprise Customer Support Coordinator (Logistics)

ArcBest; Fayetteville (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

ArcBest is seeking a Customer Support Coordinator II - Enterprise to serve as the primary contact for enterprise customers, coordinating day-to-day support and moderately complex account-related scenarios. The role focuses on monitoring customer activity, communicating timely updates, and partnering with internal teams to ensure accurate logistics execution and responsive service.

It requires a Bachelor’s degree preferred and 1 year in transportation or logistics, plus strong Microsoft Office

Qualifications

• Bachelor's Degree preferred; experience considered in lieu.
• 1 year of experience in transportation or logistics, customer-focused role preferred.
• Proficient with Microsoft Office Suite.

Responsibilities

• Coordinate day-to-day operational support activities for enterprise customers, including requests, shipment needs, moderately complex account-related questions, and service exceptions.
• Monitor customer activity and proactively communicate updates to stakeholders.
• Coordinate with internal and external partners to support timely logistics execution.
• Evaluate inquiries to determine urgency and appropriate action within established procedures.
• Maintain knowledge of customer expectations and support procedures to ensure consistent service delivery.
• Gather, organize, and maintain enterprise customer communications and resolution activity in designated systems.

Skills

Flexibility and Adaptability

Active Learning

Customer Focus

Effective Communications

Managing Multiple Priorities

Problem Solving

Customer Support Operations

Education

Bachelor's Degree preferred

Experience in lieu of education considered

Tools

Microsoft Office

Job description

ArcBest is seeking a Customer Support Coordinator II - Enterprise to serve as the primary contact for enterprise customers, coordinating day-to-day support and moderately complex account-related scenarios. The role focuses on monitoring customer activity, communicating timely updates, and partnering with internal teams to ensure accurate logistics execution and responsive service.

It requires a Bachelor’s degree preferred and 1 year in transportation or logistics, plus strong Microsoft Office