Enterprise Customer Success Manager, Japan

Narvar; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking an Enterprise Customer Success Manager to enhance customer engagement and retention in Japan. The ideal candidate will have SaaS experience, excellent multitasking abilities, and strong communication skills. Join a dynamic team dedicated to improving post-purchase experiences for major brands globally.

Qualifications

• 4+ years experience as a Customer Success Manager at a SaaS company.
• Domain knowledge of retail, e-commerce, or logistics is a plus.

Responsibilities

• Own the health and success of customers from go-live through renewal.
• Use data insights to track client health and mitigate churn risk.
• Collaborate with product and engineering teams for customer feedback.

Skills

Project Management

Communication

Client-facing Skills

Multitasking

Education

BA/BS

Job description

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base in Japan. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Team in Japan that is spearheading our growth in the region.

Day-to-day

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

What we're looking for

• Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done
• Enjoy working in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• BA/BS
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience strongly preferred

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Gap, Levi's, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.