Customer Success Specialist

Carnot; United States; Remote; USD 45,000 - 85,000; Full time

Job summary

An innovative company is seeking a proactive Customer Success team member to guide clients in utilizing their platform to hire foreign engineers. This role involves conducting online meetings, providing client support, and planning networking events. Ideal candidates will be fluent in English and possess business-level Japanese, with a background in recruiting or customer success. Join a diverse and international team in a fully remote environment, where your contributions will make a significant impact in connecting tech talent with opportunities in Japan. Embrace the chance to work flexibly and collaboratively in a fast-growing startup!

Benefits

Remote Work

Flexible Hours

Casual Dress Code

Diverse International Team

Gender-Inclusive Workplace

Minimal Overtime

Qualifications

• 1+ year of experience in recruiting, sales, or customer success.
• Fluent in English and business-level Japanese (JLPT N2 or above).

Responsibilities

• Conduct online sales meetings via Google Meet.
• Handle client support via email and Google Meet.
• Plan and support networking events.

Skills

Fluent English

Business Level Japanese

Recruiting Experience

Customer Success

Sales Experience

Community Management

Strong Communication

Problem Solving

Education

Bachelor's Degree

Tools

Slack

Notion

Google Meet

Google Docs

Google Sheets

Figma

ChatGPT

Job description

About Japan Dev

Japan Dev is a job board showcasing tech jobs in Japan — mostly for English-speaking software developers.

It's hand-curated to focus on global companies and Silicon Valley-style start-ups that value technology. With over 600k page views/mo and 42,000 email subscribers, Japan Dev is the most popular curated job board for tech jobs in Japan.

We're looking for people who want to help people find the best tech jobs in Japan and make Tokyo a world-class tech hub!

About the Job

This role is in the Customer Success team, responsible for guiding client companies through onboarding and continued use of Japan Dev to hire foreign engineers.

We are looking for someone who is proactive, positive, and committed to sincerely supporting both the client side (companies hiring tech talent in Japan) and the user side (engineers looking for jobs).

You will work closely with our bilingual team, including our founder and CEO Eric, a former Mercari Engineering Manager from the US, and other team members.

Responsibilities

• Conduct online sales meetings via Google Meet (introducing our service, explaining features, gathering client feedback, etc.)
• Handle client support via email and Google Meet
• Plan and support networking events

Who are our clients?

Our clients are tech companies hiring foreign engineers and expanding their global operations. About 50% communicate in Japanese, and 50% in English.

You will often interact with HR professionals responsible for hiring global talent.

Your mission
Your mission is to ensure that clients feel they truly benefited from using Japan Dev!

※ Client support is handled by a native English-speaking bilingual team member, so you will collaborate with her rather than handling everything alone.

Requirements

Must-Have Experience & Skills

Fluent English
Business Level Japanese (~JLPT N2 level or above)
1+ year of experience in recruiting, career advising, HR, sales, or customer success (or experience as a community manager in the tech industry)
Based in Japan, ideally in the Tokyo metropolitan area (but this is not a requirement)
Authorized to work in Japan
Stable high-speed internet for online meetings
Comfortable using online tools like Notion, Slack, and Google Meet

Nice-to-Have Experience & Skills

Experience in IT or HR industries (recruiting, staffing, job platforms, etc.)
Management experience
Knowledge of software engineering
Study abroad or overseas work experience

Who is this role ideal for?

This role is perfect for someone with experience in Japan’s recruiting or HR industry who wants to transition into a more flexible, global work environment.

If you enjoy working in a fast-growing startup, making an impact, and driving positive change in Japanese society, this is a great opportunity!

Our ideal team member has these attributes:
Strong communicator in a fully remote environment (Slack, etc.)
Open to giving and receiving feedback
Takes ownership of problems, proactively finds solutions, and follows through from idea to execution
Flexible and collaborative, willing to work across different teams in a small but growing startup

Employment Conditions

Employment Type: Full-time

Work Style: Fully remote (Collaboration via Slack & Google Meet)

Working Hours: JST 10:00–19:00 (1-hour lunch break, 8-hour workday)

If preferred, you can start with reduced hours as a contractor before transitioning to full-time!

Work Environment:
Remote work
Casual dress code
Diverse, international team
Gender-inclusive workplace
Minimal overtime

Tools We Use

• Slack
• Notion
• Figma
• Google Meet
• Google Docs / Google Sheets
• ChatGPT
• freee (for invoicing)
  We’re always open to adopting new tools!

Meet the Team

Angelica (Customer Success Team Member)

• Studied Japanese & International Relations at the University of Washington before moving to Japan
• A bilingual American living in Japan—friendly and easygoing

Eric (Founder & CEO)

• Born in Philadelphia, U.S.A., studied Computer Science at the University of Pittsburgh, then moved to Japan
• Native English speaker but fluent in Japanese
• Former Engineering Manager at Mercari
• Passionate about software development & writing
• Loves traveling and coffee
• Logical and efficient, yet kind and easygoing

Questions?

Feel free to reach out!

[e-mail]

Note: If you have trouble with the application form, please send your application via email (to [e-mail]) with the following information:

• Email Subject: {{ Position Name - Your Full Name - Japan Dev }}
• Full Name
• Your Address
• Your English and Japanese proficiency levels
• Are you a native Japanese speaker? If not, what is your JLPT level?
  (For non-native Japanese speakers, you must be able to communicate accurately and clearly in writing as well as in speech.)
• Why are you interested in Japan Dev and this position?
• Given your experience and strengths, how do you feel you can contribute to this role?
• (Optional) Links to your online profiles that showcase your background (e.g., portfolio, Twitter, Instagram, Facebook, GitHub)