Enterprise, Customer Success Manager DeleteMe

HelpfulRemote; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

HelpfulRemote is seeking a Senior Enterprise Customer Success Manager to own post-sale relationships for a strategic book of enterprise accounts. You will lead onboarding, adoption, renewals, and expansion, conducting executive business reviews with CISOs, General Counsel, and Chief People Officers, coordinating with Sales, Legal, and Security to ensure health and growth.

Based in the USA, you will act as a trusted privacy advisor, navigate complex procurement cycles, and drive multi-year

Qualifications

• Experience managing complex enterprise accounts and executive-level reviews.
• Proven ability to drive renewals and expansions, including multi-year contracts.
• Comfort engaging CISOs, General Counsel, and CHROs, coordinating with Sales, Legal, and Security.

Responsibilities

• Own onboarding, adoption, renewals and expansion for a strategic account book.
• Conduct executive business reviews and track account health metrics.
• Navigate procurement cycles and negotiate multi-year contracts with stakeholders.

Skills

Enterprise account management

Executive stakeholder engagement

Renewals & expansions

Cross-functional collaboration

Tools

CRM/CS tools

Job description

This role manages the full post-sale relationship for enterprise customers using DeleteMe’s privacy protection service, which removes exposed personal data of executives and employees from the web. The person in this role owns onboarding, adoption, renewals, and expansion for a book of strategic accounts, acting as a trusted privacy advisor to security and risk stakeholders.

The employer wants experience managing complex enterprise accounts, including running executive business reviews, tracking account health, navigating renewal and procurement cycles, and negotiating multi-year contracts. Candidates should be comfortable engaging senior stakeholders like CISOs, General Counsel, or Chief People Officers, and coordinating cross-functionally with Sales, Legal, and Security teams.

The candidate must be based in the USA. The role involves ongoing customer relationship management rather than a fixed project, with responsibilities spanning onboarding through renewal and expansion.

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