Enterprise Customer Success Manager

Samsara; United States; Remote; USD 85,000 - 129,000; Full time

Job summary

Samsara is seeking an Enterprise Customer Success Manager to build strong relationships with top customers, helping them leverage IoT solutions for operational improvements. This role involves cross-functional collaboration and mentoring team members while driving customer success in a dynamic environment.

Benefits

Competitive compensation

Remote and flexible work options

Health benefits

Charitable giving programs

Qualifications

• 4+ years in senior Customer Success, account management, or strategic consulting, preferably in SaaS.

Responsibilities

• Ensure customers improve safety, efficiency, and sustainability using our IoT platform.
• Create success plans with clients, setting objectives and removing barriers to value realization.
• Lead executive reviews to reflect on successes and align future goals.

Skills

Communication

Emotional Intelligence

Prioritization

Problem Solving

Education

Bachelor’s degree from a 4-year institution

Job description

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Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data for actionable insights and operational improvements. We are dedicated to enhancing safety, efficiency, and sustainability across industries that form the infrastructure of our global economy, including agriculture, construction, field services, transportation, and manufacturing. We are passionate about digitally transforming these sectors at scale.

Working at Samsara

At Samsara, you’ll help shape the future of physical operations and work on innovative products like Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As a publicly traded company, we offer autonomy and support to make a meaningful impact and build a long-term career.

About the role

Our Enterprise Customer Success Managers build strong relationships with top customers, understanding their fleet and unique challenges, advising on customization, and serving as long-term partners. You will work cross-functionally with Sales, Support, Sales Engineering, and Product teams, gaining diverse experience within a hyper-growth environment. This role is open to candidates in the US, excluding the San Francisco Bay Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if

• You want to impact essential industries that keep our world running, influencing outcomes like timely deliveries, safe student transportation, and quick disaster response.
• You thrive on solving complex problems and have a growth mindset to partner strategically with customers.
• You are a natural relationship builder, communicating effectively with stakeholders at all levels.
• You are proactive in your career development, eager to grow within a dynamic environment.
• You value working with talented professionals and supporting team success.

In this role, you will

• Ensure customers improve safety, efficiency, and sustainability using our IoT platform.
• Create success plans with clients, setting objectives and removing barriers to value realization.
• Lead executive reviews to reflect on successes and align future goals.
• Conduct workshops to understand operations and recommend workflow improvements.
• Explain platform capabilities to diverse business types.
• Mentor team members and embody Samsara’s cultural principles.

Minimum requirements

• 4+ years in senior Customer Success, account management, or strategic consulting, preferably in SaaS.
• Strong prioritization, emotional intelligence, and support for technical products.
• Proven trust-building and communication skills with varied stakeholders.
• Initiative and adaptability in a fast-paced setting.
• Bachelor’s degree from a 4-year institution.

Ideal candidates also have

• Action-oriented mindset, big-picture thinking, and high standards.
• Experience supporting large-scale solutions at Fortune 500 companies.
• Comfort in unstructured, rapid environments.

The annual base salary range for this position is $85,085—$128,700 USD, depending on location, experience, and skills.

At Samsara, we celebrate diversity and are committed to equal opportunity employment, welcoming applicants from all backgrounds.

Benefits

Full-time employees receive competitive compensation, remote and flexible work options, health benefits, charitable giving programs, and more. Visit our Benefits site for details.

Accommodations

We provide inclusive support for applicants with disabilities. Contact [e-mail] or click here for accommodations.

Flexible Working

Our flexible work model supports both in-office and remote work, depending on role requirements and individual needs. Employment offers are contingent on the legal right to work.

Beware of Fraudulent Offers

Samsara does not charge fees at any hiring stage. All official communications come from @samsara.com or @us-greenhouse-mail.io. For more, see our blog post on scams.