Enterprise Customer Success Manager

VisibleThread, LLC; Arlington (VA); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Private medical insurance

Flexible working schedule

Team events and all-hands

Job summary

VisibleThread, LLC is seeking a hands-on Customer Success Manager to manage a portfolio of enterprise government contracting customers. You will own relationships, onboard new clients, and drive adoption of the RFP Intelligence Platform to deliver measurable gains in efficiency and compliance.

You will be the bridge between customers and our product/support teams, focusing on renewals and upsell opportunities while maintaining a customer-first mindset and strong communication skills.

Qualifications

• 5+ years experience in customer success, account management, or a customer-facing SaaS role.
• Experience working in the GovCon industry would be beneficial.
• Strong program management, change management, and user adoption experience.
• Must be AI savvy and comfortable with learning a product deeply and explaining it simply.

Responsibilities

• Build trust with accounts and own relationships across a portfolio of enterprise customers.
• Own $3M in ARR across multiple enterprise accounts.
• Onboard and train new customers and maximize value from VisibleThread.
• Drive product adoption to achieve measurable outcomes like efficiency gains and reduced risk.
• Serve as bridge between customers and product/support teams to resolve issues.
• Grow relationships by identifying renewal and upsell opportunities and collaborating with sales.
• Communicate clearly and proactively with customers, colleagues, and leadership.

Skills

Customer success

Account management

GovCon experience

Program management

AI savvy

Communication skills

Self-starter

enterprise relationships

Job description

VisibleThread’s RFP Intelligence Platform helps the world’s largest government contractors win more business by reducing risk and improving efficiency. We’re growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You’ll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they’re solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

About the Role

• Build trust fast. Become the go‑to person for your accounts. understand their goals, their workflows, and where they’re getting stuck.

• Own $3M in ARR across a number of large Enterprise Accounts

• Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.

• Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.

• Solve problems. Be the bridge between customers and our product and support teams when issues come up.

• Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.

• 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.

• Experience working in the GovCon industry would be beneficial

• Strong program management experience, change management and supporting user adoption

• Must be AI savvy

• Comfortable with technology — you can learn a product deeply and explain it simply.

• A genuine curiosity about customers’ problems, and the drive to solve them.

• Sharp communication skills, written and verbal.

• A self-starter who thrives on ownership, not hand-holding.

• Work with major global brands across Defense, IT Services, and Healthcare.

• A flat, fast-moving team with real career growth.

• 100% paid private medical insurance.

• Flexible working schedule.

• Competitive salary and annual leave.

• Monthly all-hands and team events with people worldwide.

Ready to help enterprise customers win with VisibleThread? We’d love to hear from you.