Enterprise CSM: Executive Partnerships & Growth

LVT (LiveView Technologies); American Fork (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health, dental andVision

401k match up to 4%

Flexible PTO

Job summary

LVT (LiveView Technologies) is seeking a Commercial Customer Success Manager to be the strategic partner for our high-impact commercial accounts in our American Fork, UT HQ. You will manage a book of ~60 accounts, drive product adoption, maximize client ROI, and advocate for the voice of the customer in roadmap discussions.

The role requires executive-level communication, proactive problem-solving, and cross-functional leadership to retain and grow key enterprise relationships.

Qualifications

• 3+ years in a customer success or account management role.
• Familiarity with video surveillance, analytics, IoT or related intelligent site tech.
• Strong communication, negotiation and executive presentation skills.
• Ability to analyze usage metrics and derive actionable insights for clients.
• Willingness to travel up to 30% for on-site client reviews.

Responsibilities

• Strategic Relationship Management with C-suite stakeholders across a portfolio of 30+ enterprise accounts.
• Facilitate onboarding with deployment and technical teams to accelerate value realization.
• Lead training sessions on features, Agentic AI updates, and best practices.
• Monitor account health and usage data to identify risks and resolve escalations.
• Drive renewal processes and collaborate with Sales for upsell/cross-sell opportunities.
• Bridge internal teams (Product, Engineering, Operations) to translate client needs into roadmaps.
• Prepare and deliver quarterly Executive Business Reviews with measurable ROI.

Skills

Enterprise tech

Executive presence

Data-driven

Cross-functional leadership

Proactive problem solver

Education & travel readiness

Domain knowledge

Education

Bachelor’s degree

Job description

LVT (LiveView Technologies) is seeking a Commercial Customer Success Manager to be the strategic partner for our high-impact commercial accounts in our American Fork, UT HQ. You will manage a book of ~60 accounts, drive product adoption, maximize client ROI, and advocate for the voice of the customer in roadmap discussions.

The role requires executive-level communication, proactive problem-solving, and cross-functional leadership to retain and grow key enterprise relationships.