Enterprise CS Manager: Scale Adoption & Growth

Perplexity; Austin (TX); On-site; USD 150,000 - 175,000; Full time

Job summary

Perplexity is seeking a Scaled Enterprise Customer Success Manager to drive onboarding, adoption, and retention for SMB and Mid-Market customers. The successful candidate will work closely with sales and product teams to help customers realize value and identify expansion opportunities.

This role demands strong communication skills and the ability to manage a high-volume portfolio efficiently. A compensation range of $150K - $175K is associated with the position, indicating the seniority and impact expected.

Qualifications

• 3+ years of experience in customer-facing roles at scaling technology companies.
• Experience supporting SMB and Mid-Market customer segments in a SaaS environment.
• Proficiency in using data to diagnose account health and identify trends.

Responsibilities

• Manage a high-volume portfolio of SMB and Mid-Market customers.
• Drive onboarding, adoption, retention, and expansion across customer accounts.
• Track and report on key performance indicators and analyze engagement programs.

Skills

Customer Success

Account Management

SaaS experience

Communication skills

Data analysis

Tools

CRM systems

Customer success platforms

Analytics tools

Job description

Perplexity is seeking a Scaled Enterprise Customer Success Manager to drive onboarding, adoption, and retention for SMB and Mid-Market customers. The successful candidate will work closely with sales and product teams to help customers realize value and identify expansion opportunities.

This role demands strong communication skills and the ability to manage a high-volume portfolio efficiently. A compensation range of $150K - $175K is associated with the position, indicating the seniority and impact expected.