Enterprise CRM Architect - Lead & Transform (Hybrid)

Nelnet, Inc.; Nebraska; Hybrid; USD 144,000 - 176,000; Full time

Benefits offered by this job

Health benefits

401K

Tuition reimbursement

Stock purchase plan

Paid time off

Job summary

Nelnet, Inc. is seeking an IT Solution Architect to drive technology vision and CRM strategy across the enterprise. The role leads cross-functional teams, defines how the business uses CRM, and provides technical direction to internal teams and external partners.

It requires hands-on CRM implementation experience and strong leadership to align with executive priorities. The position is hybrid, with annual compensation around six figures and extensive benefits.

Qualifications

• 5+ years supporting and managing CRM at a company of 500+ employees.
• Proven track record implementing a CRM platform end-to-end.
• Strong data governance and CRM security awareness.
• Experience leading a team of CRM professionals.

Responsibilities

• Lead end-to-end CRM implementation, including migrations and integrations.
• Oversee ongoing CRM administration and optimization post-launch.
• Serve as primary technical authority on CRM capabilities and use cases.
• Manage CRM project plans, timelines, and resourcing.
• Develop multi-year CRM roadmap and executive updates.

Skills

CRM architecture

Project leadership

Data governance

Stakeholder communication

Vendor management

Workflow automation

Security clearance

NIST compliance knowledge

Education

Bachelor's degree in related field

Tools

CRM systems

Job description

Nelnet, Inc. is seeking an IT Solution Architect to drive technology vision and CRM strategy across the enterprise. The role leads cross-functional teams, defines how the business uses CRM, and provides technical direction to internal teams and external partners.

It requires hands-on CRM implementation experience and strong leadership to align with executive priorities. The position is hybrid, with annual compensation around six figures and extensive benefits.