CRM Solutions Architect

Nelnet; United States; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

HSA/FSA

Paid time off

401K + student loan repayment

Life & AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Incentive pay

Disability insurance

Wellness program

Job summary

Nelnet Business Services (NBS) is seeking a CRM Solutions Architect to drive the technology vision for the CRM platform, leading end-to-end design of scalable, secure, integrated solutions for sales, marketing and customer service.

You will mentor CRM developers and architects, collaborate with internal stakeholders and external partners, and champion CRM best practices, data governance, and adoption of AI-driven capabilities to meet evolving business needs.

Qualifications

• 10 years of experience in software development or CRM systems implementation.
• 5–7 years as a technical architect leading CRM design initiatives for large-scale solutions.
• Strong expertise in CRM platforms and delivering complex CRM architectures.

Responsibilities

• Lead complex CRM solution design initiatives across sales, marketing, service, and customer experience teams.
• Design end-to-end CRM architecture with data models and integrations to ERP, data warehouse, and third-party apps.
• Act as a consultative partner to translate business needs into CRM solutions.
• Establish and champion the CRM technology roadmap, focusing on automation and AI-driven capabilities.
• Provide technical direction, training, and mentoring to CRM developers, admins, and other architects.
• Lead best practices, governance, and standards in data management and security.
• Provide technical oversight to ensure CRM aligns with overall enterprise technology direction and data governance.
• Stay abreast of CRM advancements and propose adoption of new features to deliver business solutions.

Skills

CRM architecture

Stakeholder collaboration

Data modeling

Leadership

Mentoring

AI adoption

Enterprise integration

Education

Bachelor's degree in CS/IS

Job description

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

The CRM Solutions Architect will drive the technology vision and architecture for the organization’s CRM platform(s), leading the design of scalable, secure, and integrated solutions that support sales, marketing, and customer service teams, and providing technical direction and leadership internally to teams and externally with implementation partners and vendors.

Job Responsibilities

• Lead complex CRM solution design initiatives to satisfy a wide range of business needs across sales, marketing, service, and customer experience teams.
• Design end-to-end CRM architecture, including data models and a high degree of integration with core enterprise systems (e.g., ERP, servicing platforms, data warehouse) and third-party applications, to provide holistic solutions.
• Act as a consultant with internal business stakeholders and external implementation partners to understand business needs and translate them into CRM solutions.
• Establish and champion the CRM technology roadmap, with focus on adoption of new platform capabilities (e.g., automation, AI-driven tools) to meet evolving business needs.
• Provide technical direction, training, and mentoring to CRM developers, administrators, and other architects.
• Potential to lead other architects in developing and championing CRM architecture Best Practices, governance, and Standards in the areas of data management and security.
• Provide technical oversight to ensure CRM solutions align with the overall enterprise technology direction and data governance standards.
• Keep abreast of advancements and changes in CRM platform capabilities and propose adoption strategies on how new features can be leveraged to provide business solutions.

Annual compensation range for this role is $130,000- $150,000 depending on experience.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Education

Bachelor’s Degree in Computer Science, Information Systems, or commensurate experience.

Experience

• 10 years of experience in software development or CRM systems implementation with strong, proven expertise in delivering complex solutions.
• 5 to 7 years of experience as a technical architect with a demonstrated ability to lead design initiatives for large scale CRM solutions, with deep expertise in CRM platforms.

Competencies – Skills/Knowledge/Abilities

• Excellent verbal and written communication skill; with the ability to communicate technical concepts at all levels of the organization.
• Business acumen in translating sales, marketing, and service needs into feasible CRM solutions.
• Self-directed; highly motivated with the ability to motivate and inspire team members.
• Ability to quickly learn new CRM features and business functions, coupled with the ability to establish a vision for the adoption of new technology.
• Strong data modeling and relational database knowledge accompanied by an understanding of CRM data architecture.
• Understanding of best practices and methods to integrate CRM platforms with applications within the organization and with external partners.
• Working knowledge of the network, server, and/or cloud infrastructure required to host CRM platforms in areas of expertise.

Compensation range for this role is $130,000 to $150,000, depending on experience.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [e-mail].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring