Enterprise Cloud Support Engineer (24/7)

Vultr; Rhode Island; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Professional development reimbursement

Paid time off & holidays

Remote office setup stipend

Job summary

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and helping both customers and internal teams diagnose and resolve platform problems.

Work with customers, system administrators, and engineering to troubleshoot incidents, coordinate resolutions, and contribute to process improvements.

Qualifications

• 3+ years in enterprise technical support or similar role.
• Strong Linux command-line experience for troubleshooting.
• Experience with networking concepts and enterprise environments.
• Comfortable in high-pressure, 24/7 operations.

Responsibilities

• Respond to customer inquiries and provide technical guidance on Vultr products and services.
• Act as first responder to platform alerts and incidents, perform troubleshooting, escalation as needed.
• Lead incident analysis, root-cause investigations, and preventive recommendations.
• Coordinate with sysadmin, engineering, and networking teams to resolve outages.
• Maintain and improve internal documentation and support procedures.
• Mentor junior team members and support enterprise environments.

Skills

Tech Support

Linux CLI

Troubleshooting

Networking concepts

Customer service

English proficiency

Tools

Kubernetes

Containers

Job description

Vultr is seeking a Technical Support Engineer to join our global Technical Support team. You will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and helping both customers and internal teams diagnose and resolve platform problems.

Work with customers, system administrators, and engineering to troubleshoot incidents, coordinate resolutions, and contribute to process improvements.