Product Implementation Manager

Creative Alignments; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Salary range $110k–$140k

Remote work

Unlimited PTO

Medical, dental, vision, long-term-dis

FSA and 401(k)

Job summary

BridgeCare seeks a Product Implementation Manager to connect enterprise clients with our product and implementation teams. You translate client goals into clear requirements that shape the roadmap, ensuring alignment with BridgeCare's strategy and scalability.

In this remote role, you will lead workshops, document workflows and user stories, and collaborate with product, engineering, and customer success to deliver value through complex ECCE deployments.

Qualifications

• 3+ years in a client-facing product role in Early Childhood Education.
• Strong ability to translate complex requirements into clear, structured documentation (workflows, user stories).
• Excellent communication and stakeholder management skills.
• Experience with enterprise-level implementations and long project cycles.
• Systems thinker balancing short-term needs with long-term scalability.

Responsibilities

• Attend client meetings to understand evolving requirements and integrations.
• Translate needs into detailed user stories, acceptance criteria, and technical requirements.
• Collaborate with Product Managers to validate and prioritize backlog items.
• Partner with Implementation and Customer Success teams to align requirements.
• Identify patterns across customers to inform product roadmaps.
• Ensure alignment between customer commitments and the broader product vision.
• Act as trusted partner, setting realistic timelines and capabilities.

Skills

Product management

Solutions engineering

Business analysis

Client-facing

Early Childhood Education

Tools

Excel

SQL

Power BI

Tableau

R

Python

Job description

Every child deserves access to excellent early education, and BridgeCare is building the technology that makes it possible. As Product Implementation Manager, you'll turn what clients need on the ground into the product requirements that shape our roadmap.

BridgeCare

BridgeCare believes in making great technology publicly available, accessible, and easy to use. We are a small, women-led, hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. BridgeCare's software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. We are innovative, collaborative, and autonomous, committed to creating fundamental, systemic change that makes the entire ECE system more equitable and effective.

What You Will Do

As Product Implementation Manager, you'll serve as the connective tissue between our clients, implementation teams, and product organization. You'll partner closely with customers during complex enterprise implementations to understand their goals and translate them into requirements the product team can act on, all while keeping customer-driven development aligned with BridgeCare's product strategy and long-term scalability.

Responsibilities:

• Attend key client implementation meetings and workshops to understand evolving requirements, workflows, and integration needs deeply.
• Translate customer needs into detailed user stories, acceptance criteria, and technical requirements for the appropriate product or engineering teams.
• Collaborate with Product Managers to validate and prioritize new backlog items that arise during implementations.
• Partner with Implementation and Customer Success teams to ensure customer requirements are accurately represented internally.
• Identify patterns and recurring needs across customers to inform product roadmaps.
• Help maintain alignment between customer-specific commitments and the broader product vision.
• Serve as a trusted partner to customers, ensuring their needs are understood while setting realistic expectations about product timelines and capabilities.

Who You Are

You're a systems thinker who can translate complex customer conversations into clear, structured, development-ready documentation. You navigate confidently between executive-level client conversations and detailed engineering discussions, and you're comfortable driving projects forward even when direction isn't fully defined.

Qualifications:

• 3+ years of experience as a product manager, solutions engineer, business analyst, or a related client-facing product role in Early Childhood Education
• Strong ability to translate complex customer requirements into clear, structured documentation (workflows, user stories, etc) and development-ready work.
• Excellent communication and stakeholder management skills—able to navigate conversations with both executive-level clients and engineering teams.
• Comfort with enterprise-level implementations, integrations, and long project cycles.
• A systems thinker who can balance short-term implementation demands with long-term product scalability.
• Comfort with ambiguity and the ability to drive projects forward even when direction is not fully defined.
• Start-up experience is a plus.
• Comfort writing and debugging formula-style logic (Ex: Excel, SQL CASE WHEN, Power BI DAX / Tableau calculations, or similar). Experience in R or Python for data transformation is a plus.

Benefits

• Salary range: $110,000 to $140,000
• Mission-driven team working to drive universal access to quality early childhood education
• High-impact role with autonomy, ownership, and visibility across the organization
• Opportunities to shape processes, systems, and solutions as the company grows
• Remote work and flexible scheduling
• Unlimited PTO
• Medical, dental, vision, long-term disability, and life insurance
• FSA and company-matched 401(k)

Business can be a powerful platform for social change, and our higher purpose is to use recruiting as a force for good to improve people's lives. BridgeCare Finance, Inc. is committed to fostering a people-first culture, one that honors diversity and welcomes people regardless of their chosen or inherent identity. As part of this, we are intentional in our efforts to improve diversity, equity, and inclusion, both internally and with our clients.