Enterprise Client Success Lead - Risk Analytics SaaS

RiskSpan; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision coverage

Paid time off

Job summary

RiskSpan is seeking a Senior Client Success Manager to own post-sale relationships for a portfolio of enterprise accounts. You will act as a strategic partner, driving adoption, retention, and growth across data-driven workloads on Edge.

You will manage renewals and upsells end-to-end, collaborate with onboarding, support, and product teams, and build executive relationships to ensure long-term value with financial services clients.

Qualifications

• Experience in client success or account management in a B2B SaaS environment.
• Background in financial services is required; mortgage or asset backed finance experience preferred.
• Comfortable with data-heavy, technically complex software and guiding clients to value.

Responsibilities

• Own your book of enterprise accounts and maintain relationships at multiple levels.
• Drive adoption and value by ensuring customers get full Edge value post-onboarding.
• Lead quarterly business reviews and regular status calls aligned to client milestones.
• Translate client needs into actionable input for product teams and coordinate with support.

Skills

Client success

Account management

SaaS

Enterprise

Cross-functional collaboration

Financial services domain knowledge

CRM systems

Data-driven decision making

Tools

CRM systems

Data analytics tools

Job description

RiskSpan is seeking a Senior Client Success Manager to own post-sale relationships for a portfolio of enterprise accounts. You will act as a strategic partner, driving adoption, retention, and growth across data-driven workloads on Edge.

You will manage renewals and upsells end-to-end, collaborate with onboarding, support, and product teams, and build executive relationships to ensure long-term value with financial services clients.