Enterprise Change Management Lead — AI-Driven Transformation

North Highland; Orlando (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

North Highland is seeking a Manager, Management Consulting in Orlando to lead client engagements from initiation to outcome within our Change Practice. You will translate client vision into executable plans, manage stakeholder dynamics, and drive value through strategy-to-delivery execution.

You’ll coach multidisciplinary teams, shape pragmatic change strategies, and leverage AI to enhance outcomes while ensuring governance and profitability for engagements across retail, financial services, or

Qualifications

• Prior experience in management consulting or professional services, acting as engagement lead or equivalent, with accountability for full project delivery.
• Experience managing the commercial responsibilities of a consulting engagement: margin, invoicing, resourcing, and scoping.
• Ability to manage senior stakeholders and navigate complex client engagements, sensitive environments and take difficult situations to successful outcomes.
• Experience leading and developing a consulting team, including performance management and career development of others.
• Ability to and interest in contributing to business development activity, with evidence of starting to lead pursuits and proposals independently.

Responsibilities

• Lead a client engagement, owning delivery from initiation to outcome.
• Navigate complex client environments with competing priorities or unclear requirements.
• Build and manage relationships with key client stakeholders across levels.
• Manage the commercial mechanics of the engagement including resourcing, change control, and scoping.
• Identify and shape business development opportunities within existing accounts and contribute to proposals.
• Articulate the firm's value and connect client needs to potential solutions.
• Build familiarity with North Highland’s go-to-market strategy and products, and how these can be adapted to new clients.
• Coach and develop team members to improve performance and capability.
• Maintain accurate operational data such as timesheets and project updates for decision-making.
• Use AI tools to support and accelerate work with critical thinking and ownership.

Skills

Engagement leadership

Stakeholder management

Change management

Team leadership

Business development

AI-enabled change

Education

Prosci certification

Tools

AI tools usage

Job description

North Highland is seeking a Manager, Management Consulting in Orlando to lead client engagements from initiation to outcome within our Change Practice. You will translate client vision into executable plans, manage stakeholder dynamics, and drive value through strategy-to-delivery execution.

You’ll coach multidisciplinary teams, shape pragmatic change strategies, and leverage AI to enhance outcomes while ensuring governance and profitability for engagements across retail, financial services, or