Enterprise Architect (Remote)

Ricoh USA; United States; Remote; USD 90,000 - 160,000; Full time

Job summary

Ricoh USA seeks a Senior Architect, Enterprise, responsible for aligning technical resources and translating customer needs into architecture models for digital solutions. The ideal candidate will have extensive experience in designing technology services within an international context and strong expertise in project management and IT service management.

Benefits

Medical, dental, life, and disability insurance options

401K, HSA, and FSA investments

Tuition assistance programs

Paid vacation time

Paid holidays

Qualifications

• Minimum 10 years’ experience in defining and designing technology services.
• Experience in architecture methodologies and international environments is preferred.

Responsibilities

• Oversee alignment of technical resources to deliver customer-specific solutions.
• Translate customer needs into architecture models for digital infrastructure.
• Act as technical focal point for services portfolio and lead solution design.

Skills

Project management

Governance

IT Services management

Financial forecasting

Risk management

Infrastructure operations

SaaS

PaaS

APIs

Education

Degree in Business Administration, Marketing, or STEM-related field

Job description

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Working as the lead solution owner, the Senior Architect, Enterprise will be responsible for the alignment of the regional and country-level line of business technical SME resources to deliver the strategic plan and customer specific solution roadmaps.

S/he needs to translate required customer needs and goals into architecture models that can shape the customer’s digital infrastructure utilising Ricoh’s IT, Communication, Business Process and Application Services portfolio. Ensuring appropriate consideration to the customer’s requirements and quality are also taken.

We are looking for a candidate who can inspire our customers with an understanding of what technology can do and drive the future Ricoh as we shape our digital services capabilities.

JOB DUTIES AND RESPONSIBILITIES

General functional & technical

• In-depth knowledge of relevant technical systems & tooling, and mastery of several complicated business principles such as:
• Project and programme management, governance, resource management, risk- & quality management, and auditing
• IT Services management
• Infrastructure and operations
• Business ecosystems
• SaaS, IaaS and PaaS
• SOA, APIs
• Financial forecasting, cost analyses, budgeting and planning
• Expand customer footprint, market share and revenue attainment
• Develop & execute programmes to drive Ricoh mindshare as a strategic partner in named Global Major Accounts
• Act as technical focal point for RGS prioritised services portfolio and lead solution design & technical responses for strategic deals, including with ecosystem partners where relevant
• Develop best practices in securing repeatable and scalable solutions across named accounts
• Maintain familiarity with technology relevant to the RGS Priority Services portfolio strategy.
• Support the Sales team to close new services contracts.
• Utilize best practices to ensure contract profitability.
• Create, promote and maintain a global customer-focused technical community made up of local and regional technical SMEs
• Create technical competitor gap analyses

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• Education: Degree level or equivalent preferred; Business Administration, Marketing, and / or STEM- related Degree, and relevant B2B experience across a range of industries.
• Minimum 10 years’ experience in defining, promoting, and designing technology services.
• Experience in design and architecture methodologies
• Strong preference for candidates with successful track record establishing and driving initiatives in an international environment.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Additional/Alternate Work Locations (if applicable)

Compensation range is $90,000 - $160,000.

Ricoh USA offers workplace solutions and digital transformation services designed to help manage and optimize information flow across your business.

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