Enterprise Architect - Managed Services and Emerging Technologies

TELUS Digital; United States; Remote; USD 116,000 - 146,000; Full time

Job summary

An innovative firm is seeking an Enterprise Architect to enhance customer and employee experiences through tailored solutions. This role involves crafting strategic architectures, engaging with clients, and collaborating with teams to deliver impactful solutions. You will leverage your expertise in digital engagement and emerging technologies to drive sales outcomes while staying informed about industry trends. Join a dynamic team that values customer-first approaches and fosters a culture of teamwork and innovation. If you are passionate about technology and client engagement, this opportunity is perfect for you.

Qualifications

• Bachelor’s or Master’s degree in relevant field is required.
• Certifications like TOGAF or AWS Certified Solutions Architect are advantageous.

Responsibilities

• Lead the creation of customized architectural solutions for clients.
• Act as a trusted advisor, establishing strong client relationships.
• Collaborate with internal teams to design comprehensive solutions.

Skills

Enterprise digital customer engagement

Martech platforms (Pega, Adobe, Braze, Salesforce)

Cloud platforms (AWS, Azure, Google Cloud)

Hybrid cloud architectures

DevOps practices

GenAI/AI/automation frameworks

Microservices

Containerization

Serverless architectures

Analytical and problem-solving skills

Communication and interpersonal skills

Education

Bachelor’s degree in Computer Science

Master’s degree in Information Technology

Certifications (TOGAF, AWS Certified Solutions Architect)

Job description

Enterprise Architect - Managed Services and Emerging Technologies

Join to apply for the Enterprise Architect - Managed Services and Emerging Technologies role at TELUS Digital.

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions span customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. We partner with some of the world’s most disruptive brands across various industries. Learn more at: telusdigital.com

Job Description

Position Overview: As an Enterprise Architect specializing in Customer Experience (CX) and Employee Experience (EX) solutions, you will play a pivotal role in our Strategic Sales team. You will craft tailored CX and EX solutions aligned with client needs, collaborating closely with Product and Services owners to develop innovative solutions that enhance experiences and drive sales outcomes.

Key Responsibilities:

1. Solution Development and Strategy: Lead the creation of customized architectural solutions that integrate CX and EX technologies for prospective clients. Understand client needs through direct engagement, translating requirements into actionable solutions.
2. Client Engagement and Relationship Building: Act as a trusted advisor, establishing strong relationships through insightful discussions and presentations. Participate in meetings and workshops to demonstrate value and address technical inquiries.
3. Collaborative Solutioning: Collaborate with internal teams to design comprehensive solutions that meet client specifications and business objectives. Foster teamwork for optimal client experiences.
4. Sales Support: Support sales discussions with technical expertise and data-driven recommendations to demonstrate how our solutions meet client challenges.
5. Innovation and Market Awareness: Stay informed about industry trends and emerging CX and EX technologies. Recommend innovative approaches to differentiate our solutions.
6. Presentation and Communication: Prepare and deliver compelling presentations, articulating complex concepts accessibly to non-technical stakeholders.

Skills:

• Experience with enterprise digital customer engagement and/or Martech platforms such as Pega, Adobe, Braze, Salesforce.
• Understanding of cloud platforms (AWS, Azure, Google Cloud) and experience with hybrid cloud architectures.
• Familiarity with DevOps practices and advanced GenAI/AI/automation frameworks.
• Knowledge of microservices, containerization, and serverless architectures.
• Strong analytical and problem-solving skills with a customer-centric mindset.
• Excellent communication and interpersonal skills for engaging diverse audiences on technical topics.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. Certifications like TOGAF, AWS Certified Solutions Architect are advantageous.

Additional Details:

Location: Remote - US

Salary: $116,800 - $146,000 USD annually, dependent on experience and qualifications.

Our Values:

• Customer and community-first mindset
• Embrace change and innovate courageously
• Grow together through spirited teamwork

We are committed to diversity and equitable employment opportunities.