Enterprise Architect

Inclusion Cloud; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a skilled Enterprise Architect to drive the delivery of cutting-edge solutions in the restaurant industry. This role involves collaborating with sales and support teams to ensure seamless implementation of software and hardware solutions. You'll engage with customers at all levels, conduct requirements analysis, and lead technical efforts to adapt to changing business needs. If you thrive in a dynamic environment and are passionate about technology and customer success, this opportunity is perfect for you. Join a forward-thinking company and make a significant impact in the industry.

Qualifications

• 4-year technical degree or equivalent experience required.
• Strong knowledge of application design and database tools preferred.

Responsibilities

• Collaborate with Sales to develop scalable enterprise solutions.
• Provide remote support for Customer Labs and live stores.
• Manage deployments and maintenance of solutions.

Skills

Systems thinking

Application design

Database tools

Analytical skills

Problem-solving skills

Communication skills

Project management

Training skills

Education

4-year technical degree

Equivalent experience

Job description

Position Description

Enterprise Architects (EA) are key technical resources focused on the ongoing delivery of solutions to support the growth of the client’s software business. The EA will develop a comprehensive understanding of the assigned products' capabilities and intended use. As a technical advisor, the EA assists Sales, Customers, and Support teams by providing technological expertise and operational knowledge of the restaurant industry to ensure hardware and software solutions are correctly configured to meet deliverables.

What We're Looking For

• Understanding of and adherence to the corporation's Quality Policy.
• Ability to keep Sales, Product, and Software Delivery teams updated on ongoing activities.
• Effective interaction with Product Management, Project Management, Support, Services, and other internal teams.
• Experience in documenting and reporting project details and configurations to support teams and engaging with customers at all levels.
• Ability to work independently with customers to achieve their goals.

Responsibilities

• Collaborate with Sales to develop scalable, adaptable enterprise solutions aligned with changing business needs.
• Conduct requirements analysis to understand current infrastructure and future needs.
• Provide remote support for Customer Labs and live stores to develop repeatable implementation processes.
• Lead technical and implementation efforts.
• Manage deployments and maintenance, including designing, testing, and maintaining solutions like menus, online and mobile ordering, and other cloud services.
• Work with customers to develop solutions meeting their requirements and provide training on database and configuration maintenance.
• Maintain knowledge of customer operations to facilitate problem resolution and support training.
• Support sales through demonstrations, webinars, and Q&A sessions.
• Participate in technical meetings and contribute to policies, standards, and guidelines for IT within the client’s enterprise.
• Create educational materials and LMS modules for training sales and support teams.
• Use independent judgment to interpret information, manage deviations, and resolve problems.

Skills and Abilities Needed

• 4-year technical degree or equivalent experience.
• Systems thinking and understanding of how parts interact within a whole.
• Knowledge of the business domain relevant to enterprise architecture.
• Strong knowledge of application design, database tools, and industry-specific computer applications preferred.
• Excellent communication skills for technical and non-technical audiences.
• Effective training and presentation skills.
• Strong analytical, debugging, and problem-solving skills.
• Ability to support multiple initiatives simultaneously.
• Self-motivated with experience in multi-unit implementations.
• Commitment to ongoing learning about technology and security in the restaurant and retail industries.
• Adaptability to a dynamic, agile environment.
• Project management, organizational, and time management skills.
• Ability to explain complex technical issues clearly.
• Analytical skills to facilitate sales and implementation processes.