Enterprise Apps Support Analyst

Signode Industrial Group; Tampa (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Signode Industrial Group seeks an Enterprise Apps Support Analyst to support end users of enterprise software and ensure efficient use of ERP systems, especially Microsoft Dynamics 365. The role emphasizes incident handling, service requests, training coordination, and collaboration with stakeholders.

Ideal candidates will have 5+ years IT experience, a degree in CS or related field, and strong problem-solving and communication skills to drive reliable enterprise software performance.

Qualifications

• Requires a Bachelor's Degree in Computer Science or a related field.
• Minimum of 5 years of IT experience.
• Experience with ERP systems, preferably Microsoft Dynamics 365.

Responsibilities

• Field incoming incidents and problems from end-users.
• Fulfill end-user service requests for enterprise applications.
• Record and document problem-solving processes.
• Communicate application problems to key stakeholders.
• Test fixes and ensure problem resolution.
• Maintain and enhance performance of enterprise software.
• Identify and learn enterprise software applications.
• Coordinate departmental training needs.
• Support testing of new software applications.

Skills

Enterprise applications knowledge

Dynamics modules

Prioritization

Problem solving

Communication skills

Education

Bachelor's Degree in Computer Science or related field

Tools

ERP systems

Microsoft Dynamics 365

Job description

Summary

Signode, the Transit Packaging division of Crown Holdings, Inc., is seeking an Enterprise Apps Support Analyst based in the EMEA region. This role involves supporting end users in utilizing enterprise software programs efficiently to meet business objectives.

Essential Functions

• Field incoming incidents and problems from end-users

• Fulfill end-user service requests for enterprise applications

• Record and document problem-solving processes

• Communicate application problems to key stakeholders

• Test fixes and ensure problem resolution

• Maintain and enhance performance of enterprise software

• Identify and learn enterprise software applications

• Coordinate departmental training needs

• Support testing of new software applications

Position Qualifications

• Bachelor's Degree in Computer Science or related field

• Minimum of 5 years of IT experience

• Experience with ERP systems, preferably Microsoft Dynamics 365

Skills

• In-depth knowledge of enterprise applications

• Strong understanding of Microsoft Dynamics modules

• Ability to prioritize tasks in high-pressure environments

• Excellent problem-solving and analytical skills

• Effective communication and interpersonal abilities